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Student Success Tutor
4 months ago
About the Role:
The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instil confidence in their studies at Elizabeth School of London.
The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success. They will liaise between students, ESL lecturers, and other team members. The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions. The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances. If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed. The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintained.
Core Responsibilities:
Provide guidance to students regarding the support available to them when required.nEngage in the interests and enthusiasm of students, inspiring them to learn.nSupport students in building relationships with other students and staff members, fostering a sense of belonging to the school's community.nEnable students to take responsibility for and become partners in their learning, academic progression, and achievement.nDevelop appropriate methods and resources for teaching and learning support concerning lectures, tutorials, and seminars, including online classes.nMonitor student progress, providing support, including advice on study skills, as required.nAnalyse student difficulties, recommending instant support to resolve issues or referring to one as appropriate.nRecognise mitigating circumstances, deferral processes, and other academic regulations to ensure students receive precise support and suggestions based on their situation and needs.nProvide essential academic support to students, both inside and outside the classroom.nHelp students to find appropriate learning resources.nRecognise and report academic and IT-related matters that might benefit from a preventive resolution.nMonitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potential risk.nEnsure the students are engaged and continuing their studies by overcoming any barriers.nWork closely with the registry support and student support team to develop a multidimensional support system for the students.nWork with the academic team to contact all students who have not submitted assessments and refer them to the retention team if applicable.nTake responsibility for administrative duties such as personal tutoring, examinations and assessments.nBe proactive in identifying any escalating areas of risk to the student experience or institutional reputation.nActively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey at ESL.nTo support all learners to ensure retention, attainment, achievement and progression targets.nProviding support to students and refer to Student Services or Additional Support for specialist help and advice if required.nDealing with student misconduct or academic neglect in liaison with the exam department.nTo abide by ESL policies and procedures.nTo undertake training including qualifications appropriate to the tutor rolenAnalysing the progress of the submissions, late submissions and resubmissionsnParticipating proactively in training and development, including qualification development required in the job role.nCommunicating effectively in person, on the telephone and in writing with students and staff.nWorking effectively with students both one-to-one and in groupsnMaintaining appropriate relationships and professional boundaries with students and SSTsnWorking effectively with other staff members in ESL to identify and meet students' learning and welfare needs.nAbility to work on own initiative.nWorking in line with ESL Values of Student Focus, High-Performance, Respect, Openness, and Honesty.nContributing to the provision of a welcoming and supportive environment for studentsnContributing to the team and respecting other members of the team as individualsnWorking effectively in a student-focused environment.nResponding to all enquiries when needed via email/over the phone, or face-to-face.nProviding the students with all the learning support when needed.nHelping students to find learning-appropriate resources.nEnsure the students are engaging and working with the academic team to fulfil their responsibilities.
The Student Success Tutor will:
Arrange to provide contact details to the student during registration.nActively participate in face-to-face or online induction activities.nRetain records of meetings or other means of contact with the student following Data Protection legislation and University guidelines.nArrange to meet or have contact with their tutee at least once per semester.nBe familiar with the services available within and outside ESL (e.g., Student Support, Library).nDirect students to appropriate academic colleagues when additional program support is needed.nMonitor the student's progress and direct them to appropriate individual support if their progress is unsatisfactory.nRespect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others; (in certain exceptional circumstances, disclosure may have to take place against your wishes to avoid significant risk).nDirect the student to appropriate support for the development of study skills.nRespect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their progress.nAct as an advocate for the student where appropriate and contribute to requests for references.nComply with the School's Equality and Diversity policy when undertaking all activities.nUndertake appropriate professional development to benefit their role.
Requirements:
Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.nA clear idea about how the academic team works at HEI.nGood understanding of current practice and developments in own discipline.nUnderstanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.nAble to work as part of a team and independently as required.nAble to coordinate and prioritise a range of activities effectively.nThe candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.nExperience in tutoring and/or providing support for the academic experience of students.nAbility to work under pressure and to deadlines.nCollegiate approach to work.nAbility to work effectively and courteously in a team of academic staff.nAbility to adapt to a flexible approach to the demands of a busy college/department in order to accommodate changes in priorities when required.
Benefits:
Attractive SalarynAnnual leave (5.6 weeks) including bank holidaysnWorkplace pension scheme (NEST)nStatutory sick paynStatutory maternity/paternity paynCareer development opportunitynTraining and self-developmentnGym membership discountsnRetail discount schemesnInvesting and savings opportunitiesnFinancial wellbeing – personal debt advise.nFinancial wellbeing educationnCinema and grocery discountsnMYMINDPALnVoluntary private medical insurance
