Head of Operational Excellence

2 months ago

Reading, United Kingdom Pulsant Full time
Newly created role, reporting into the Director of Infrastructure
* Location flexible - be based from any of Pulsant’s data centres across the UK
* Make significant improvements to Pulsant’s energy efficiency, health and safety and client experience.
About Us:
Pulsant is a leading UK infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres and a dedicated team of over 330 professionals, we support 1500+ clients with cloud, connectivity, and compute services across the UK.
Role Overview:
We're seeking a Head of Operational Excellence to elevate standards across our 12 data centres. In this newly created role reporting to the Director of Infrastructure, you'll lead efforts in energy efficiency, health and safety, and client experience while managing one direct report.
Key Responsibilities:
* Implement and oversee standard operating procedures across data centres.
* Drive initiatives to enhance energy efficiency and sustainability, achieving PUE targets.
* Align operating procedures with product offerings and ensure accurate, consistent documentation.
* Manage data centre lifecycle planning and capital investment budgets.
* Provide training on standard procedures and manage risk registers.
* Collaborate with the Head of Environment & Sustainability and the Head of Risk & Assurance.
* Maintain high-quality installed capacity data and stay updated on industry regulations.
Ideal Candidate:
* Proven leadership in operational excellence and continuous improvement.
* Experience in IT operations with a broad business impact.
* Strong communicator with the ability to influence and drive change.
* Familiarity with data centre industry standards (e.g., ISO27001, ISO14000, ISO50001) is a plus but not essential.
Why Join Us?
* Dynamic, supportive work environment with a focus on career growth and well-being.
* Career progression opportunities and a friendly, family-like atmosphere.
* Benefits include pension, private healthcare, cycle to work scheme, free snacks, and more.
Application Process:
* Initial phone screen with the internal Talent Acquisition Consultant to discuss your experience and career goals and ask questions about the role/company
* Interview with the hiring manager via Teams.
* Face-to-face competency interview with the hiring manager and another team member.
Pulsant is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment. If you need accommodations during the application or interview process, please contact us

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