Technical Support Representative

2 weeks ago

Cwmbran, United Kingdom Edwards & Pearce Full time
THE ROLE:
As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.
You will be confident in delivering product training on our portfolio of equipment to internal and external stakeholders.
Responsibilities:
Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolio
First line response to stakeholders via, Telephone, Email or Business Applications, i.e., Teams
Provide accurate logs of all technical interactions to enable comprehensive KPI reporting
Report creation/generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolution
Investigate and source key information from different systems/departments to ensure stakeholders expectations are met and resolved in a timely manner
Liaise with Sales department on product application and system design development
Deliver comprehensive training to internal and external stakeholders, in conjunction with the Training Team
Be able to build recreations of product faults noted from stakeholders and Cause & Effect scenarios
Be capable of building test "rigs' and following technical test scripts to assist in the verification of existing and new product
THE CANDIDATE:
Essential Criteria:
Previous transferrable experience in a Life Safety industry - for example in Customer Support or Engineering function
Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record demonstration within servicing and commissioning
Very good understanding of BS5839-pt1, BS5839-8, BS5839-9 and EN-54 Skills
Analytical thinking
Interpersonal and influencing skills, ability to coordinate within & outside of own team
Good verbal and written communication, the ability to lead the conversation and get facts & information across in a professional manner
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer

  • Technical Support Representative

    6 days ago

    Cwmbran, United Kingdom Acorn by Synergie Full time

    Technical Support Representative Cwmbran£35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the...

  • Technical Support Representative

    7 days ago

    Cwmbran, United Kingdom Acorn by Synergie Full time

    Technical Support Representative Cwmbran£35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the...

  • Technical Support Representative

    2 weeks ago

    Cwmbran, United Kingdom Octagon Group Full time

    Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South WalesWe are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the centre of excellence for the Fire product line, a leading...

  • Technical Support Representative

    5 days ago

    Cwmbran, United Kingdom Acorn by Synergie Full time

    Technical Support Representative Cwmbran £35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for...

  • Technical Support Representative

    4 days ago

    Cwmbran, United Kingdom Acorn by Synergie Full time

    Technical Support Representative Cwmbran£35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the...

  • Technical Support Representative

    1 week ago

    Cwmbran, United Kingdom Octagon Recruitment Full time

    Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South WalesWe are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the center of excellence for the Fire product line, a leading...

  • Technical Support Representative

    1 week ago

    Cwmbran, United Kingdom Edwards & Pearce Limited Full time

    THE ROLE: As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.You will be confident in delivering product training on our portfolio...

  • Technical Support Representative

    2 weeks ago

    Cwmbran, United Kingdom Edwards & Pearce Limited Full time

    THE ROLE: As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.You will be confident in delivering product training on our portfolio...

  • Technical Support Representative in Cwmbran

    4 days ago

    Cwmbran, United Kingdom Acorn by Synergie Full time

    Technical Support Representative Cwmbran£35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the...

  • Technical Support Representative

    4 days ago

    Cwmbran, Torfaen, United Kingdom Acorn by Synergie Full time €35,000

    Technical Support Representative Cwmbran £35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for...

  • Technical Support Representative

    2 weeks ago

    Cwmbran, United Kingdom Edwards & Pearce - Doncaster Full time

    THE ROLE: As the Fire & Safety Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.You will be confident in delivering product training on our...

  • Technical Support Representative

    7 days ago

    Cwmbran, Wales, United Kingdom Acorn by Synergie Full time

    Technical Support Representative Take the next step in your career now, scroll down to read the full role description and make your application.Cwmbran£35,000 per annum Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical...

  • Technical Support Representative

    2 weeks ago

    Cwmbran, United Kingdom Edwards & Pearce Full time

    As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.You will be confident in delivering product training on our portfolio of...

  • Technical Support Representative

    2 weeks ago

    Cwmbran, Torfaen, United Kingdom Edwards & Pearce Limited Full time

    THE ROLE: As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on our...

  • Technical Support Representative

    2 days ago

    Cwmbran, Torfaen, United Kingdom Company: Full time

    Find jobs in the automotive retail industry Technical Support RepresentativeCwmbran£35,000 per annumAcorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility...

  • Technical Support Representative

    2 weeks ago

    Cwmbran, United Kingdom Octagon Recruitment Full time

    Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South WalesWe are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the center of excellence for the Fire product line, a leading...

  • Technical Support Representative I

    7 days ago

    Cwmbran, Torfaen, United Kingdom Acorn by Synergie Full time €35,000

    Technical Support Representative Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the Fire product line, a...

  • Technical Support Representative I

    7 days ago

    Cwmbran, Torfaen, United Kingdom Acorn by Synergie Full time €35,000

    Technical Support Representative Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the Fire product line, a...

  • Technical Support Representative I

    6 days ago

    Cwmbran, Torfaen, United Kingdom Acorn by Synergie Full time €35,000

    Technical Support Representative Cwmbran £Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the Fire product...

  • Technical Support Representative I

    3 days ago

    Cwmbran, Torfaen, United Kingdom Acorn by Synergie Full time €35,000

    Technical Support Representative Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the Fire product line, a...