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Technical Support Representative I

4 months ago

Cwmbran Torfaen, United Kingdom Acorn by Synergie Full time €35,000

Technical Support Representative
Acorn by Synergie is working with an Aerospace Manufacturing company that are seeking a Technical Support Representative. The right candidate will be able to offer indepth technical knowledge of Fire and Life safety products and will be working at a facility that is the centre of excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices.
As a Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on our portfolio of equipment to internal and external stakeholders.
Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolio
First line response to stakeholders via, Telephone, Email or Business Applications, i.e., Report creation / generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolution
Liaise with Sales department on product application and system design development
Deliver comprehensive training to internal and external stakeholders, in conjunction with the Training Team
Be capable of building test "rigs' and following technical test scripts to assist in the verification of existing and new product
Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record demonstration within servicing and commissioning
Acorn by Synergie acts as an employment agency for permanent recruitment #J-18808-Ljbffr