Head of Hospitality, Derby Pride Park Stadium

3 weeks ago

Derby, United Kingdom Delaware North Full time

Overview Delaware North UK is hiring a full-time Head of Hospitality at Derby Pride Park Stadium in Derby, Derbyshire. As Head of Hospitality, you will ensure that the catering within hospitality areas of the location is managed in the most effective way to provide cost effective and quality service to the clients and guests.

What’s in it for me?

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

  • A generous 33-day holiday allowance (including bank holidays)
  • Favorable pension contributions

Help us delight the world by applying today.

Responsibilities

  • Plan all hospitality services using business efficiency tools, organisational skills, and resources to the required standard with a guest focus
  • Identify and lead delivery plans and processes that drive profitability and allow for growth in new markets and industries and provide sustained competitive advantage; conduct regular ‘operational reviews’ to improve all aspects of the delivery model
  • Oversee processes to ensure stock is managed and delivered to meet the requirements of the business; take appropriate actions to avoid wastage
  • Collaborate with the Meeting & Events sales team to support the identification of new business opportunities, product offer designs, and competitor benchmarking and research
  • Manage a team of hospitality managers and supervisors at the venue; undertake all performance management and feedback communication
  • Partner with the Talent Acquisition team in all hiring processes; underpin the onboarding, training, and development of all members of the hospitality team
  • Plan the casual workforce scheduling for each hospitality event to ensure that the core requirements and additional benefits of the time and attendance system are capitalised on to deliver labour spends that are in line with forecasts and plan figures
  • Identify appropriate levers to drive sales and profitability across the business to meet plan; ensure all hospitality departments deliver on budgetary requirements; monitor the completion of a monthly financial forecast
  • Understand the P&L requirements of all assigned events to provide the relevant statistical analysis
  • Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards

Qualifications

  • Degree in related field or 5+ years’ experience with 2+ years of management experience required
  • 3 years’ experience in a similar role is desirable; previous experience in 5-6* dining environment
  • Professional attitude and gravitas with internal and external clients, guests, and staff
  • Extensive knowledge of the F&B industry within hospitality environments; management and/or food & beverage qualifications are desirable

Contracted Hours / Guaranteed Hours

48 Hours

Work Location

Home to Derby County Football Club, Delaware North has provided a range of hospitality services from concessions to premium dining services, since 2008, at Pride Park Stadium and Derby County Training Ground. With a capacity of 32,956, Pride Park Stadium has hosted incredible matches, conferences, and events, with Delaware North team members ensuring all guests experience excellent service. Delaware North is proud to collaborate and innovate, making history alongside Derby County FC by creating Club DCFC, the first ever fully integrated operations created by a hospitality provider and a football club. We value the powers of connection and working together, and our team members show guests when you shoot, you score; if you share our vision and want to leave lasting impressions on guests, apply today to join our team.

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