Resolution Hub Manager

3 weeks ago

London, United Kingdom London Ambulance Service NHS Trust Full time

We are looking for an experienced and credible Employee Relations practitioner to join our People and Culture team, to fill the position of the Resolution Hub Manager.

This is a new role within the People & Culture team, and will be reporting to the Head of Employee Relations.

This role will support the Just Culture approach by managing the Trust's Resolution Hub and HR Administration Hub. You will be supporting a large programme of change that will involve improving the experience of our staff and managers who use the Resolution Hub to resolve concerns, whilst embedding our LAS values and culture programme.

You will be organised, an excellent communicator both written and verbal and be confident in making decisions. You must be able to work under your own initiative, be flexible and have an attention to detail.

Main duties of the job

o The Resolution Hub Manager will support and deputise for the Head of Employee Relations and support the Human Resources Business Partner and Human Resources Managers and Advisors to provide a specialist employee relations service across the Trust. In this exciting new role, a key function will be to lead on the review, development and implementation of best practice systems and processes to support a consistent, robust and excellent employee resolution and administration service.

o You will be responsible for the day to day management of the Employee Resolution HR Hub and the HR Administration Hub, which will include providing support and guidance on ER matters and identifying new ways of working. You will also be responsible for providing advice and support to managers on complex employee relations case work that are submitted to the Resolution Hub.

o This role requires confidence in dealing with managers and staff at all levels, with excellent verbal and written communication skills and the ability to coach and influence key stakeholders.

o This role will be responsible for overseeing the Trust's Investigations, Grievances and Appeals and to oversee highly complex and sensitive employee relations issues ensuring all investigations are carried out in a timely and efficient manner. This is a key role within the People & Culture Team and is critical to supporting the Trust's strategic approach to implementing a just and learning culture, informed by best practice.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
  • Our care - delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London - using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

*Previous applicants need not apply*

Person Specification

Qualifications

Essential


  • MCIPD (Level 7/Masters) membership or equivalent relevant experience
  • Further specialist training or equivalent experience in employee relations/ Employment law

Experience

Essential


  • Significant experience in dealing with Employee Relations issues effectively, including Employment Tribunals, union engagement, and change management
  • Experience of preparing for and attending Employment Tribunals
  • Experience of working in HR at senior level within a unionised environment and working in partnership with union colleagues

Knowledge

Essential


  • Experience of working in HR at senior level within a unionised environment and working in partnership with union colleagues
  • Able to analyse a broad range of very complex employment situations which require significant outcomes to resolve specific ER conflict(s) with Staff and Management
  • Demonstrable ability to draft clear and concise reports / presentations to all levels within the organisation

Employer details

Employer name

London Ambulance Service NHS Trust

Address

HQ Waterloo

220 Waterloo Road

London

SE1 8SD

Any attachments will be accessible after you click to apply.

308-CORP-2833-A#J-18808-Ljbffr

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