Underwriting and Completions Consultant

2 months ago

Fareham Hampshire, United Kingdom OSB Full time

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

In this role, you will have the opportunity to provide a high level of customer service to all internal and external customers whilst maintaining quality with assessment of key underwriting and completions documents.

You will be responsible for key stakeholder management of inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.

Your responsibilities will include…

  • Providing a consistently high quality of customer service to both external and internal customers whilst managing inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.

  • Ensure that all enquiries and complex queries relating to Underwriting and Completions are dealt with promptly, efficiently and in accordance with the Bank's service standards, policies and procedures and the UK Finance Mortgage Lenders Handbook for Conveyancers.

  • Assess mortgage application & post offer documents and Process Certificate of Titles in line with the Bank's policy and standards.

  • Manage escalation calls from mortgage intermediaries and Solicitors.

  • Liaise with underwriters and legal where necessary on complex policy decisions.

  • Provide referral/ recommendations to Underwriters for offer approvals with rationale support.

  • Identify any potentially fraudulent activity and escalate any concerns to Management or the appropriate person in line with procedure.

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous customer services experience within a regulated environment (financial services, banking or utilities

  • Strong knowledge in stakeholder management, hitting KPI's and some experience of underwriting and completion documents (desirable)

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

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