Aftersales Manager
1 month ago
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as
Aftersales Manager , based at a branch based in the
Hertfordshire
area. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?nExperienced Aftersales ManagernEnjoy constantly meeting new people and building rapport and connectionsnHave strong communication skills and enjoy presenting ideas to othersnHave management experience and wish to build on thisnHave service department experiencenPassionate about the automotive industry and want to work in the world’s biggest manufacturer
✅Responsibilities include (but are not limited to) :nLead and oversee the service team, ensuring they understand the Toyota Experience and meet customer service targets.nDemonstrate and promote Toyota's brand values and the desired skills and behaviours.nFoster collaboration between the service team, sales, parts, and administration for excellent customer service.nManage performance, set targets, and drive continuous improvement.nOversee day-to-day operations, including workshop loading, labour sales, and adherence to key processes.nContinuously review and enhance service processes and systems for customer satisfaction and profitability.nEnsure timely customer follow-up calls and handle complaints in collaboration with other dealership teams.nManage and develop team members, identify training needs, and address performance issues.nParticipate in recruiting and provide advice on key issues.nSupervise warranty claims processing and sub-contract body shop operations.nDevelop and implement local promotions, monitor marketing activities, and maintain customer contact.nPlan and manage resource requirements, including consumables and tools.nSupervise the service valeting team and drivers.nDetermine goodwill gestures and customer discounts.nCollaborate with other teams to provide a seamless customer experience and follow up on sales opportunities.
✨In Return:nYearly bonusnCompany carnEmployee discountnOn-site parkingnSick paynBonus scheme
Privacy Notice:nAt the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
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