Problem Manager

2 weeks ago


London, United Kingdom Vallum Associates Full time
Job: Problem ManagernLocation: Remote, UKnJob Type: Contract Inside IR35

Job DescriptionnWe are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex problems within our financial services operations. Your primary focus will be on minimizing the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives.nProactively identify and prioritize problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback.nConduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams to gather necessary data and insights.nDevelop comprehensive plans for resolving identified problems, including short-term workarounds and long-term solutions. Ensure alignment with business objectives and regulatory requirements.nCollaborate with Incident Management teams to provide expertise and guidance during major incidents. Assist in determining appropriate escalation paths and prioritizing problem resolution efforts.nAssess the potential impact of identified problems on business operations, financial performance, and customer satisfaction. Implement risk mitigation strategies to minimize adverse effects.nDrive continuous improvement initiatives aimed at enhancing the reliability, stability, and efficiency of financial services processes. Leverage industry best practices and emerging technologies to optimize problem management practices.nMaintain transparent and proactive communication with stakeholders, including senior management, business units, and external partners. Provide regular updates on problem resolution progress and key milestones.nMaintain accurate documentation of problem management activities, including incident records, root cause analyses, and resolution plans. Generate insightful reports to track performance metrics and identify areas for improvement.nProven experience as a Problem Manager within the financial services industry, with a strong understanding of banking, investment, or insurance operations.nIn-depth knowledge of problem management methodologies, tools, and best practices. Experience with ITIL framework is highly desirable.nBanking Background


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