VP Customer Success
3 weeks ago
We’re partnering with a fast-growing SaaS company that is transforming how global businesses manage complex operations through its innovative technology platform. The company has raised over $20M in investment and is entering its next phase of international expansion, backed by leading investors and an experienced leadership team from top-tier SaaS scale-ups. A major focus for the business is embedding AI and automation into customer operations to create a next-generation Customer Success function that is scalable, data-driven, and proactive by design. The incoming VP will play a key role in designing and implementing intelligent systems and workflows that enhance efficiency, customer engagement, and overall impact. We are seeking a Vice President of Customer Success, a key executive responsible for defining, scaling, and optimising the customer journey globally. This is an opportunity to build a world-class Customer Success organisation from the ground up, owning retention, expansion, and value delivery across a diverse portfolio of enterprise and mid-market clients. Reporting directly to the CRO, you will bring the commercial mindset, leadership rigour, and operational clarity needed to align Customer Success around outcomes that drive growth. What you’ll be responsible for Defining and executing the global Customer Success strategy aligned with commercial and product goals Leading, coaching, and scaling a high-performing CS organisation across multiple regions Driving the adoption of AI, automation, and data-led tooling to deliver proactive, intelligent customer engagement Designing and implementing operational frameworks that increase efficiency, consistency, and scalability Partnering cross-functionally with Product, Revenue, and Operations to ensure a seamless end-to-end customer experience What we’re looking for A proven Customer Success leader who has helped scale a SaaS business from around £5M ARR through Series A–B and beyond Demonstrated experience implementing automation and AI within customer operations to deliver measurable improvements in efficiency, retention, and customer experience Strong commercial acumen with a clear understanding of how Customer Success drives revenue impact A confident executive presence with the ability to influence C-level stakeholders and drive strategic alignment A builder mindset that is hands-on, structured, and capable of introducing the rigour and consistency of a best-in-class CS function This is an opportunity to make a real mark at a high-growth SaaS company where Customer Success is seen as a true growth engine. You will be joining a leadership team that values autonomy, ownership, and innovation, and you will have the mandate to create lasting impact.
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Senior Customer Success Manager
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success...
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City Of London, United Kingdom Customer Success Full timeA leading data management company in the UK is seeking an experienced Senior Customer Success Manager to own the customer lifecycle from onboarding to expansion. You will drive customer success initiatives, engage with enterprise clients, and ensure measurable outcomes using Qumulo products. The ideal candidate has over 8 years of experience in customer...
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Customer Success Engineer II
2 weeks ago
City Of London, United Kingdom Customer Success Full timeAre you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in...
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VP Customer Success
5 days ago
Greater London, United Kingdom Conveo Full timeVP Customer Success Join to apply for the VP Customer Success role at Conveo. Get AI‑powered advice on this job and more exclusive features. This range is provided by Conveo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range What We Are Building At Conveo. Conveo is the AI research...
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VP Customer Success
4 weeks ago
London, United Kingdom ZEREN Full timeWe’re partnering with a fast-growing SaaS company that is transforming how global businesses manage complex operations through its innovative technology platform. The company has raised over $20M in investment and is entering its next phase of international expansion, backed by leading investors and an experienced leadership team from top-tier SaaS...
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VP Customer Success
4 weeks ago
City of London, United Kingdom ZEREN Full timeWe’re partnering with a fast-growing SaaS company that is transforming how global businesses manage complex operations through its innovative technology platform. The company has raised over $20M in investment and is entering its next phase of international expansion, backed by leading investors and an experienced leadership team from top-tier SaaS...
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VP of Customer Success
1 day ago
Greater London, United Kingdom iProov Full timeA cutting-edge biometric solutions provider is seeking a VP of Customer to lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams. This role is integral to delivering exceptional customer experiences while driving significant business growth. The ideal candidate will bring extensive expertise in customer relationship...
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VP Customer Success
5 days ago
London, Greater London, United Kingdom Conveo Full time £140,000 - £170,000 per yearWhat We Are Building At ConveoConveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate across insights, marketing, and product teams.#1 What problem are we solving and why is this an important problem to solveThe...
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Greater London, United Kingdom Conveo Full timeA cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands. Candidates should have market research expertise and a builder mindset to create effective...
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VP, Customer
3 days ago
London, United Kingdom iProov Full timeVP CustomerAbout iProoviProov provides science-based biometric solutions that enable the worlds most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring...
