Trainee Technical Support Representative

2 months ago

Lichfield, United Kingdom Proftech Talent Full time
Trainee Technical Support Representative
We are recruiting for a Trainee Technical Support Representative to join our Lichfield based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.
They are a rapidly growing business and are looking to extend their dedicated and focused team.
They are looking for Technical Support Representaive to extend the existing service team and work alongside the R&D department.
As a Technical Support Representative, you will need to have/be:
Exemplary customer service standards
Good knowledge of MS office
Excellent communication skills
Strong attention to detail
Strive to achieve high standards and take pride in any work undertaken
Excellent organisation and time management skills with an ability to meet deadlines
Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
Ability to act and operate independentlyDetails:
Salary: £24, 000 DOE
Working Hours: Monday - Friday 9.00am - 5.00pm
Location: Lichfield
Duration: PermanentRole of Trainee Technical Support Representative:
To assist in projects ensuring timelines and deliverables
Technical liaison between factories and customers
Design spec for project work
To assist in all R & D involved in any new projects
To provide written briefs
Make site visits to monitor projects as required
To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach
To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
To provide both in-house and external technical training as required
To complete customer hand over with driver instructions
To provide technical support internally and to external customers, supporting the installation of our products
To evaluate and improve our customer support from inbound calls and customer feedback
To manage vehicle and product application guides including any amendments with new vehicle releases
To be included in the companies RMA process including testing and logging of parts.Benefits of working as a Trainee Technical Support Representative:
23 days plus bank holidays
Free onsite parking
Pension scheme

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