Senior Operations Solutions Lead

2 days ago

Reading, United Kingdom Project People Full time

Senior Operations Solutions Lead - Mobile Telecoms - Reading

Reading - Hybrid working 2 days/week in office

6-month contract - inside IR35

The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.


The Senior Operations Solution Lead is a senior leadership role within The Company and will work with the Head of Service Operations to deliver the changes required to ensure an effective service operations function to support the future priorities for MBNL as we transition to an infrastructure manager.


What you can expect to be doing:


Define, lead, proactively manage and successfully deliver a complex change programme for the Service Operations function to achieve agreed business outcomes and performance targets.

Own and continuously improve the strategies, methodologies, systems, processes, controls and capabilities required to manage the changes including all related forums, communications and governance control points.

Establish and maintain the alignment of the change programme to shareholder requirements, agreed business outcomes and performance targets.

Analyse current operational processes and workflows and identify areas for improvement.

Design, implement, and monitor process improvements to optimise efficiency.

Lead and manage change initiatives to support operational improvements, ensuring buy-in across the organisation.

Proactively manage interdependencies, risks and issues and initiate corrective action, recovery plans and intervention to achieve successful delivery of the change programme.

Implement best practices such as Lean, Six Sigma, or other methodologies to drive improvement initiatives.


What we are looking for:

Significant and extensive experience of forming, shaping, initiating, leading and managing end to end delivery of change in a dynamic, fast paced and challenging environment.

A background of leading virtual teams and key partners to deliver highly complex programmes to agreed business outcomes and performance targets.

A demonstrable record of bringing industry best practice into an organisation and using this to drive continuous improvement.

Significant experience of process development, optimisation and continuous improvement.

  • Excellent communication and interpersonal skills to effectively engage and influence at all levels
  • A proven track record in leadership, creating positive climates, articulating a vision, managing change and inspiring people.
  • An ability to build positive relationships and an understanding of organisational politics.
  • Strong analytical and problem-solving skills to identify potential risks and develop appropriate solutions.


Nice to have:

Experience in an industry related field

Telecoms experience

Recognised programme / project management qualifications

Experience of working in or with a Joint Venture organisation.

Lean Six Sigma or other process improvement certifications

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