Senior Operations Solution Lead

3 days ago

Reading Berkshire, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

Senior Operations Solutions Lead

6-month contract

Reading - Hybrid working

MBNL deliver the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three.

The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.

The Senior Operations Solution Lead will work with the Head of Service Operations to deliver the changes required to ensure an effective service operations function to support the future priorities for MBNL as we transition to an infrastructure manager.

What you can expect to be doing:

  • Define, lead, proactively manage and successfully deliver a complex change programme for the Service Operations function to achieve agreed business outcomes and performance targets.
  • Own and continuously improve the strategies, methodologies, systems, processes, controls and capabilities required to manage the changes including all related forums, communications and governance control points.
  • Establish and maintain the alignment of the change programme to shareholder requirements, agreed business outcomes and performance targets.
  • Analyse current operational processes and workflows and identify areas for improvement.
  • Design, implement, and monitor process improvements to optimise efficiency.
  • Spearhead and manage change initiatives to support operational improvements, ensuring buy-in across the organisation.
  • Proactively manage interdependencies, risks and issues and initiate corrective action, recovery plans and intervention to achieve successful delivery of the change programme.
  • Implement best practices such as Lean, Six Sigma, or other methodologies to drive improvement initiatives.

What we are looking for:

  • Significant and extensive experience of forming, shaping, initiating, directing and managing end to end delivery of change in a dynamic, fast paced environment.
  • A background of managing virtual teams and key partners to deliver highly complex programmes to agreed business outcomes and performance targets.
  • A demonstrable record of bringing industry best practice into an organisation and using this to drive continuous improvement.
  • Significant experience of process development, optimisation and continuous improvement.
  • Excellent communication and interpersonal skills to effectively engage and influence at all levels
  • A proven track record in creating positive climates, articulating a vision, managing change and inspiring people.
  • An ability to build positive relationships and an understanding of organisational politics.
  • Strong logical and problem-solving skills to identify potential risks and develop appropriate solutions.

Nice to have:

  • Experience in an industry related field
  • Telecoms experience
  • Recognised programme / project management qualifications
  • Experience of working in or with a Joint Venture organisation.
  • Lean Six Sigma or other process improvement certifications

MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

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