Institutional Account Manager
Found in: Whatjobs ES C2 - 4 days ago
The main objective of this role is to proactively acquire and effectively manage a portfolio of esteemed Institutional and VIP users. As a pivotal point of contact both internally and externally, you will be entrusted with delivering exceptional service and support to our most valued users while driving business growth and fostering long-term partnerships.
In Institutional Coverage you’ll:
· Develop and apply your insights to identify impactful partnership opportunities for BitMart institutional and VIP users.
· Explore business opportunities and drive the plan for execution.
· Liaise with internal product partners to facilitate product improvements and to provide great experiences to users.
· Assist customer service workflows, streamline user management rules, and actively track the status of key institutional users.
· Build strong relationships with users, decipher product improvement needs, and work cross-functionally to provide solutions.
· Be an ambassador of BitMart, constantly improving your knowledge of our offering and sharpening your knowledge of best market practices.
Requirements:
· BA/BS degree or equivalent practical experience.
· 1 year and above working experience in banking, investment, trading, or Crypto experience is a plus.
· Open to working with users and cross-functional teams from different countries.
· Strong communication and collaboration skills.
· Professional in Mandarin speaking and writing will be a plus to deal with Mandarin users and counterparts.
· Have significant deal experience in tech or financial services.
· Driven to grow, learn, and have passion in the crypto space.
- · Strong Excel and PowerPoint skills to produce quality presentations and other material for user meetings/pitches.
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Institutional Account Manager
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