Help Desk Lead

2 weeks ago

London Area, United Kingdom Vertex Search Full time

We are now recruiting for a Helpdesk/Technical Support Team Lead who can step into a high-impact role, driving exceptional technical support within our growing financial services client. We're seeking an experienced IT support analyst with leadership experience (minimum 2 years) to oversee their IT help desk within an Azure environment.


Key Responsibilities

  • Lead your team to deliver world-class IT support, keeping systems running smoothly and enabling their staff to excel.
  • Tackle escalated issues, ensuring swift resolutions and fostering a reputation for technical excellence.
  • Build strong relationships across the company, bridging the gap between IT and other departments and working closely with vendors.
  • Mentor and develop junior members, sharing your expertise and experience
  • Lead projects to deploy and upgrade the technology stack.
  • Ensure seamless operations by monitoring performance, pre-empting problems, and safeguarding data.


Role Requirements:

  • A Bachelor's degree in IT, Computer Science, or a similar field, plus 5+ years of hands-on IT support experience (at least 2 years in a leadership role).
  • Deep knowledge of Microsoft Azure and the ability to maximize its benefits.
  • Proven ability to inspire, motivate, and develop a team, fostering a culture of excellence.
  • Analytical thinking and the ability to unravel complex technical challenges.
  • Break down technical concepts and build positive relationships at all levels of the organization.
  • Experience with ITSM practices and certs in Azure and ITIL are a plus


Why Join?

  • Exceptional culture, compensation and benefits
  • Career and professional development
  • Highly collaborative, low ego environment
  • Top tier staff across all departments


If you're ready for a leadership challenge in a dynamic finance firm, apply today

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