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IT Team Leader

2 months ago

Stratforduponavon, United Kingdom NFU Mutual Full time
  • 80% homeworking options available
  • Work within a growth area for NFU Mutual
  • Opportunity to be an operation lead for key strategic systems

About the role

NFU Mutual are currently recruiting for an IT Team Leader for their Customer Correspondence and Document area on a permanent basis. The main responsibilities for this role are to lead, influence, evaluate, implement & manage appropriate Group IT objectives, activities and resources in line with Group IT Key Performance Indicators, Service Level Agreements and processes while promoting continuous improvement and fit for purpose IT systems and services.

Within this role you will lead two operational teams managing their applications and infrastructure. This will include managing a key third party and their delivery to NFU Mutual. You will also be working closely with the Scrum Master for these teams to support delivery of projects and BAU work into the production environment. Making sure that we keep a key focus on the service that we deliver. This role will give you a holistic overview of the end-to-end document processes within NFU Mutual helping you to make key decisions on the services.

You'll have the opportunity to lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential aswell as lead, facilitate, advise and support staff using appropriate IT expertise in order to verify and validate technical solutions and IT deliverables in line with IT quality standards and good practice.

The ideal candidate will be able to demonstrate they can lead, influence and facilitate relevant two way communications to ensure that information is delivered in an effective, appropriate and timely manner, to promote holistic, quality understanding and collaborative work; as well as ensuring that stakeholders are engaged.

This key role within NFU Mutuals IT function requires the successful candidate to be able to establish, implement, monitor, challenge and communicate Group IT and Corporate Processes as appropriate, to ensure consistency and regulatory compliance and promote proactive and continuous improvement aswell as manage resources effectively to ensure that resources have the required skills, utilisation is maximised, understood and aligned to plan(s), budget and to timeframes.

You'll plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives and be able to identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks.

About you

We are seeking a proactive and self aware professional who can build and maintain relationships with both internal and external stakeholders of all levels.

You'll be a team player who can effectively communicate with excellent verbal and written communication skills.

With excellent problem solving skills and having a natural ability to coach and mentor a team, you will thrive in leading a team and helping them grow and develop.

Additionally, we will be looking for you to be able to demonstrate the following skills and abilities:

  • Meaningful relevant and demonstrable experience in managing teams/projects in an IT environment
  • Experience in an Insurance, investments and pensions environment (desirable)
  • Information Technology Infrastructure Library (ITIL) framework awareness.
  • Knowledge of project management methodologies (desirable)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • Salary of upto £50,000 per annum
  • Annual bonus (up to 17.5% of salary)
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Access to savings at High Street brands, travel and supermarkets
  • £20 contribution to a monthly gym membership - subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.