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Training and Learning Assistant

1 month ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time
Job summary
The role of Training and Learning Assistant is to be the first point of contact for the Non-Medical Education Teams. The ideal candidate must have exceptional customer service skills as you will be directing learners to their training events and also supporting the trainers during their course. The Training and Learning Assistant must ensure all classrooms are set up to the trainer requirements and ensure all equipment is available. The assistant must also support in guiding candidates to the appropriate break out/ lunch areas, ensure refreshments (where applicable) are available and clear/ tidy the training venues at the end of the date.
Excellent IT and written communication skills are also essential to the role as the Training and Learning Assistant will support the wider team with our learning system (ESR) queries including e-learning and updating training attendance. The person in this role is expected toperform other clerical receptionist duties such as inputting, filing and copying.
It is the responsibility of the Training and Learning Assistant to check the stock levels of refreshments, training manuals, stationery and other consumer items, keep an inventory of stock.
The person in this role will support all members of the wider team with their daily duties and they may also be asked to participate in training and learning events both internally and externally.
Main duties of the job
  1. First point of contact for Training and Learning and Practice Education enquiries
  2. Responsible for setting up rooms and equipment in all training areas, ensuring venues are fully prepared in advance of training sessions, and cleared and tidied after events have closed.
  3. Support the Training and Learning and Practice Education team with all relevant and required administration tasks.

About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received.
All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required.
Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
Greet and Welcome students, learners and guests as soon as they arrive at the office/BBH
Direct visitors to the appropriate person/office/classroom
Answer, screen and forward incoming phone calls
Receive, sort and distribute daily mail/deliveries
To check the stock levels of refreshments, training manuals, stationery and other consumer items, keep an inventory of stock
Update/Amend calendars for room bookings
To set up rooms and equipment in all training areas, ensuring venues are fully prepared in advance of training sessions, and cleared and tidied after events have closed.
Report/log IT issues
Perform other clerical receptionist duties such as inputting, filing and copying
Act as the first point of contact for Training and Learning queries for students and other learner groups, resolve if possible or pass on to relevant team member.
To be competent in the operation of the elements of the ESR system related to training and e-learning. This requires accuracy and sometimes speed when inputting large volumes of data accurately e.g. creating e-learning accounts, updating training attendance and placing enrolments.
To respond to general office enquiries (phone or in person), taking ownership of queries, incidents and training requests as necessary and following these through to completion or escalation, as appropriate.
To display professionalism by means of prompt and high quality communications (i.e. letters, emails and telephone conversations).
To be confident engaging with staff and students at all levels within the Trust, adjusting communication style, as appropriate, to the needs of the audience.
To support the Practice Education team with administrative tasks related to training and learning
Create registers for training sessions and send reminders to delegates a week prior to their session(s)
Effectively file course completion records and store appropriately
To ensure data accuracy and confidentiality is maintained at all times.
Attend all relevant team meetings where appropriate
Maintain up to date with all statutory and mandatory training requirements
Support the wider Training and Learning team with duties appropriate to the grade as required.
Any other duties appropriate to the grade as required
ESR/ OLM Administrative Support
To maintain accurate and up-to-date records of e-learning bookings, requests and completions.
Create e-learning accounts for new starters
To monitor the e-learning mailbox, identifying actions required for each request and acting accordingly.
To provide support for e-learning users, assisting with login problems, course enrolment enquiries and simple e-learning functionality problems.
Input training and appraisal data as required.
Job description
Job responsibilities
Greet and Welcome students, learners and guests as soon as they arrive at the office/BBH
Direct visitors to the appropriate person/office/classroom
Answer, screen and forward incoming phone calls
Receive, sort and distribute daily mail/deliveries
To check the stock levels of refreshments, training manuals, stationery and other consumer items, keep an inventory of stock
Update/Amend calendars for room bookings
To set up rooms and equipment in all training areas, ensuring venues are fully prepared in advance of training sessions, and cleared and tidied after events have closed.
Report/log IT issues
Perform other clerical receptionist duties such as inputting, filing and copying
Act as the first point of contact for Training and Learning queries for students and other learner groups, resolve if possible or pass on to relevant team member.
To be competent in the operation of the elements of the ESR system related to training and e-learning. This requires accuracy and sometimes speed when inputting large volumes of data accurately e.g. creating e-learning accounts, updating training attendance and placing enrolments.
To respond to general office enquiries (phone or in person), taking ownership of queries, incidents and training requests as necessary and following these through to completion or escalation, as appropriate.
To display professionalism by means of prompt and high quality communications (i.e. letters, emails and telephone conversations).
To be confident engaging with staff and students at all levels within the Trust, adjusting communication style, as appropriate, to the needs of the audience.
To support the Practice Education team with administrative tasks related to training and learning
Create registers for training sessions and send reminders to delegates a week prior to their session(s)
Effectively file course completion records and store appropriately
To ensure data accuracy and confidentiality is maintained at all times.
Attend all relevant team meetings where appropriate
Maintain up to date with all statutory and mandatory training requirements
Support the wider Training and Learning team with duties appropriate to the grade as required.
Any other duties appropriate to the grade as required
ESR/ OLM Administrative Support
To maintain accurate and up-to-date records of e-learning bookings, requests and completions.
Create e-learning accounts for new starters
To monitor the e-learning mailbox, identifying actions required for each request and acting accordingly.
To provide support for e-learning users, assisting with login problems, course enrolment enquiries and simple e-learning functionality problems.
Input training and appraisal data as required.
Person Specification
Qualifications
Essential
  • Level 2 qualification in a relevant subject or equivalent experience
  • GCSE English and Maths or equivalent
Experience
Essential
  • Excellent team working skills
  • Excellent time managements skills
  • Excellent IT Skills and utilisation of software such as Outlook
Knowledge
Essential
  • Understanding of the need for confidentiality at all times
Desirable
  • NHS IT systems ESR (particularly OLM and e-learning)
Personal Skills
Essential
  • Proven work experience as a receptionist, front office representative or similar relevant experience
  • Proven ability to take ownership of workloads and work on an independent and team basis
  • Excellent verbal and written communication skills

Person Specification
Qualifications
Essential
  • Level 2 qualification in a relevant subject or equivalent experience
  • GCSE English and Maths or equivalent
Experience
Essential
  • Excellent team working skills
  • Excellent time managements skills
  • Excellent IT Skills and utilisation of software such as Outlook
Knowledge
Essential
  • Understanding of the need for confidentiality at all times
Desirable
  • NHS IT systems ESR (particularly OLM and e-learning)
Personal Skills
Essential
  • Proven work experience as a receptionist, front office representative or similar relevant experience
  • Proven ability to take ownership of workloads and work on an independent and team basis
  • Excellent verbal and written communication skills

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Bedford Site (Bedford Borough Hall)
2 Horne Lane
Bedford
MK40 1RA
Employer's website