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Existing Customer Marketing Manager

2 months ago

Milton Keynes, United Kingdom Snap Finance UK Full time

JOIN A DYNAMIC TEAM THAT’S PASSIONATE ABOUT ENGAGING AND RETAINING CUSTOMERS


We’re seeking an experienced Existing Customer Marketing Manager to join our Commercial team and drive our B2C marketing efforts focused on our current customer base. In this role, you'll oversee communication strategies within our secure customer area and app, transforming insights into engaging content to boost customer engagement and retention.


Who are we and what do we do?

Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US.


Snap Finance UK was launched in July 2017 and offers financial solutions to consumers who have been refused credit or are building up their credit score, through a network of retail partners across the UK.


Our Mission is to unlock financial flexibility for a better life and our vision is to imagine a world where everyone has the financial means to thrive.


To find out more, please visit our website at


Reporting to: Head of Growth

Location: Crownhill, Milton Keynes / Hybrid Working

Hours: Monday – Friday 8:30 am – 17:30 pm

Salary: £competitive


What you’ll be doing:

As our Existing Customer Marketing Manager, you will:

  • Utilise market analysis, trends, and research to guide content strategy and prioritisation.
  • Develop and execute content for campaigns targeting existing customers via email, SMS, push notifications, and more.
  • Contribute to targeting strategies through social and paid media channels to optimise conversions.
  • Support and enhance marketing functionality within our app and secure login areas, focusing on effective customer messaging.
  • Manage and distribute content across promotional channels to ensure impactful campaign execution.
  • Provide strategic insights to amplify B2C messages across existing digital platforms, including CRM channels.


What we’re looking for:

To succeed in this role, you should bring:

  • Proven experience in marketing with a demonstrated track record of success.
  • Experience in managing and leading a team.
  • Degree in Marketing or a related field, or equivalent professional experience.
  • Marketing automation experience.
  • Digital marketing experience targeting existing customers.
  • Strong copywriting skills.
  • GA4 experience.
  • CRM experience.
  • ROI conversion expertise.


What’s in it for you?

Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:


  • Competitive salary and opportunities for professional growth.
  • Flexible hybrid working arrangements to balance your work and personal life.
  • Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
  • A collaborative and innovative work environment where your ideas and contributions make a real difference.


If you’re excited about this opportunity and think you’re the perfect fit, hit ‘APPLY’ and upload your CV and cover letter today. Please note that all successful applicants will be subject to a basic criminal record and credit check.