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Customer Technical Support Engineer

2 months ago

London Area, United Kingdom Protecht Full time

Protecht is redefining the way the world thinks about risk.


Our cloud-based SaaS platform – Protecht.ERM – is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today.


We are seeking a Technical Customer Support Engineer to join our EMEA London Team on a full-time basis and be the first point of contact for our external customers and provide software application support.


As an integral member of our EMEA Support team, the Technical Customer Support Engineer is responsible for troubleshooting customer queries using SQL, Java Script and Linux.


This role would suit those who are passionate about supporting customers, tech savvy and having working knowledge of web-based solutions ideally gained in a tech company.


This role is hybrid role and will sit in our Customer Success team.


If you are interested in joining us, along with your previous experience in a busy Customer Support team, then we want to hear from you.


Our ideal Technical Customer Support Engineer candidate has:


  • At least two years’ experience in a similar role providing customer support
  • Proficiency in SQL and Java script would be ideal
  • Exposure to BI and data visualisation
  • Be a customer advocate and drive amazing customer service to our external customers
  • Ability to explain customer enquiries in a clear and easy to understand way to a tech and non tech audience
  • Problem solving skills - the ability to think outside the box with a desire to learn and improve
  • Outstanding communication and stakeholder management experience
  • Experience working in a B2B, or SaaS environment would be highly regarded
  • Provide support to our customers and take ownership of query and drive them through to resolution
  • Flexible, collaborative approach to working with broad cross-functional teams


Why Protecht?


You will get to work with a diverse team of great people who are awesome at what they do but most importantly really good humans too


We are all about flexibility, in fact we encourage a healthy work life balance and offer access to birthday leave, dedicated L&D time, bonus days, paid parental leave and long service. We are a close-knit team and really like to look after each other at Protecht. We are just the right size to make a real difference and we have formed a fantastic culture where you can be you



Sound like you?


If you want to be part of brand that is going through tremendous growth and work with great people, then hit the apply now button