Head of IT Delivery

Make an Impact Through Technology. Lead the Future of IT at Jewish Care. At Jewish Care, we’re on an exciting journey to transform the way we use digital technology — helping our staff work more efficiently, improving quality, and enhancing the lives of the people we support across our services. We are now seeking a Head of IT Delivery to lead our IT Operations function and play a pivotal role in driving this transformation. Reporting into the Head of Digital Transformation & IT, this is a senior leadership role with strategic influence and operational responsibility across all areas of IT delivery. About the Role As Head of IT Delivery, you will lead and develop a high-performing IT team focused on excellence in service, innovation, and collaboration. You will oversee IT Support, Infrastructure, and BAU IT Services — ensuring the smooth running of systems, proactive problem-solving, and delivery of technology projects that align with Jewish Care’s strategic goals. You’ll be a visible leader across the organisation, putting the end user at the heart of decision-making, and ensuring IT is recognised as a trusted, customer-focused partner. You’ll work closely with colleagues across our Digital Transformation Programme, the Senior Leadership Team, and the IT Security & Risk Manager to ensure systems are efficient, secure, and continually improving. Key Responsibilities Lead the IT Operations team, fostering a culture of customer focus, accountability, and excellence. Oversee BAU IT services, infrastructure, and helpdesk operations to ensure business continuity and service quality. Manage IT projects from inception to delivery, ensuring alignment with governance and budgetary requirements. Oversee and mentor the IT Helpdesk Manager and Infrastructure Manager. Work collaboratively with the IT Security & Risk Manager to uphold strong cyber security and resilience standards. Manage IT vendors, contracts, and supplier relationships. Contribute to IT strategy development and ensure alignment with organisational goals. Create and maintain IT policies, ensuring compliance with relevant legislation and internal standards. Manage IT budgets effectively, driving value for money. Communicate IT initiatives clearly and effectively to technical and non-technical stakeholders alike. About You You are an experienced IT leader with a passion for enabling people and organisations through technology. You combine deep technical understanding with strong people skills and the ability to communicate complex ideas simply. You’ll bring: Proven experience (8+ years) leading IT operations in a complex organisation, ideally within care, charity, or not-for-profit sectors. Experience delivering IT services and infrastructure using Microsoft Azure and M365. Strong understanding of cybersecurity best practice, ITIL, and service management principles. Demonstrated success in leading teams, motivating others, and managing technical projects from start to finish. Excellent relationship-building, influencing, and communication skills. A strategic mindset with the ability to balance operational detail and long-term vision. Qualifications ITIL certification (essential) Degree in a STEM or related field (desirable) Technical certifications (e.g. MS Azure Admin, CompTIA Network+, CISSP) – desirable Why Jewish Care? At Jewish Care, we’re more than a care organisation — we’re a community. You’ll be joining a team that’s passionate about making a positive difference every day, supported by a culture of respect, inclusion, and continuous improvement. Ready to lead IT transformation at Jewish Care? Apply now and help us deliver technology that truly makes a difference.