Mobile Provisioning Coordinator

4 weeks ago


United Kingdom Opus Technology Full time

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.


Be a key player in our Provisioning team


The Mobile Provisioning Coordinator role will be part of a dynamic and supportive team managing cases, work pools and allocated projects.


Additionally, you will be responsible for:


Managing the CRM tickets focusing on the mobile product for O2, Vodafone and EE

Managing group email inbox ensuring customer responses are met within agreed company SLA’s/expectations

Maintaining effective communication with all customers / suppliers / partners and updating the CRM database

Completing all training academy’s to be competent on all supplier portals and Communication processes

Identifying any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business

Sales administration – assisting with sales order creation and validation

Providing out of hours support to our customers within the Networks on call schedule (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)


Salary £30-£32k

25 Days Holiday + 8 Bank Holidays

Embrace the freedom of remote work combined with the engaging experience of visiting the Reigate office occasionally


Other organisations may call this role Mobile Provisioner


The talents we are excited to see


You will have the following experience/skills:


  • 1 year experience in a mobile provisioning role with experience ideally in multiple mobile networks including Voda/O2/EE
  • 1 year experience in the Telecoms Industry
  • Ability to communicate verbally and in writing in a professional manner
  • IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams
  • At least 5 GCSE’s Grades ‘5’ or above including English and Maths
  • Organised with a keen eye for detail


Your exclusive benefits


  • A comprehensive Private Healthcare and Cash Plan
  • Entry to the £3,000 quarterly Dreamball draw
  • Regular fully funded companywide events
  • Complimentary daily breakfasts in the office
  • Monthly ‘outstanding performer’ accolades
  • Pension and life insurance
  • Personalised training and development pathways
  • Enriching paid volunteering days
  • A rewarding Refer a friend scheme (£1,000)
  • The flexibility to adjust your holiday allowance


Where your values align with ours


Work together to win together

Be brave and think differently

Own it and never give up

Strive to be the best

Stay curious and keep learning


Meet Opus


Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.


In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.


By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.


If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.



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