Client Solutions Manager

3 weeks ago

London, United Kingdom Globe Locums Full time

Client Solutions Manager - MSP


Utilising exceptional interpersonal skills, active listening, empathy and a continuous solutions focus you will identify opportunities, win, implement, and deliver new Recruitment MSP programs across both the Private Healthcare and Public Healthcare sectors.


Reporting to our Head of Workforce Solutions, an experienced leader in big ticket client solutions, this is a unique opportunity to be part of an outstanding team who have developed an exciting and innovative Workforce Solution, with proven case studies that is successfully challenging traditional models within the space.


You will excel in collaboration, relationship management and engage existing and new customers and take them through supply value chain transformation from transactional recruitment to MSP – Managed Service Provider or project-based solutions.


What you’ll receive

  • Our commitment to your ongoing personal and professional career development
  • Supportive colleagues, mentors and managers working collectively in a fun social office environment
  • Health Care Plan to support your health and well-being, giving you cash back for dental, optical, physiotherapy treatments, 247 access to GP services and more
  • Discounted gym membership
  • Access to Perks Discounts e.g., discounted cinema tickets, mobile phones, apple products and more
  • Cycle to Work Scheme
  • Competitions to win team building trips away with colleagues
  • Company social events and Director days out


Who you will be working for

Globe Locums is the UK’s number one Allied Healthcare Agency and leading supplier to the NHS for temporary staff and talent solutions. Established in 2011 by one clinician and one recruiter, the company has achieved rapid growth, and approved Framework supplier status with NHS Workforce Alliance and Health Trust Europe. We are ISO 9001, ISO 27001 accredited and have received successful accolades such as the Sunday Times Virgin Fast Track 100 and been awarded by London Stock Exchange as one of 1000 Companies to Inspire Britain.


Over the last three years we have grown by thirty percent year on year cementing our position as market leaders and with ambitious plans to develop and grow both the company and our people is it an exciting time to be part of Globe and our business adventures ahead.


Through our services, we are committed to improving health for all. We highly value collaboration, growth mindsets and working together with focus and drive to support our customers and fulfil their current and future needs for growth.


What you will be doing

  • In collaboration with the existing team, manage and develop relationships with existing and potential clients within the healthcare sector
  • Identify new clients, stakeholders, and project opportunities
  • Identify opportunities for cross-selling and up-selling of services to existing clients across our contingent and insourcing disciplines
  • Record and track project and tender opportunities through the appropriate CRM system
  • For successful Project and MSP wins, work with the sales team, through implementation until BAU
  • Work closely with the recruitment and implementation teams to ensure consistent delivery of high-quality services to clients
  • In connection with our Client Relationship Manager monitor client feedback and take appropriate action to address any concerns or issues
  • Work in collaboration with our Client Relationship/Account Managers to create, develop, and implement strategies to improve client satisfaction and retention including continuous improvements
  • Attend industry events to promote the Globe Locums Workforce Solutions brand whilst offering thought leadership within this space
  • Additional duties and responsibilities as assigned


You will bring

  • Prior experience working within the healthcare recruitment sector
  • Insight and understanding of locum healthcare recruitment
  • Experience in solution selling across project-based, MSP, RPO or Insourcing
  • Understanding of the VMS/ATS tech recruitment solutions available on the market
  • Ability to be to execute effective client meetings
  • Excellent active listening skills and confident oral skills
  • Ability to empathise with customers and colleagues
  • Solutions focus, with the ability to problem-solve, resolve issues, and identify continuous creative innovations
  • Excellent interpersonal, influencing, negotiation and sales skills
  • Positivity, enthusiasm and calmness when under pressure/faced with challenges
  • Excellent presentation skills and confident oral skills
  • Experience in collaborating both internally and externally
  • Proficient written communication skills and ability to compile and present accurate reports
  • Excellent stakeholder management skills

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