Customer Analyst

4 weeks ago

Greater Liverpool Area, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

Insight Analyst

Ecommerce Retail

£30,0000 + Package

Liverpool, Hybrid (3 days in 2 WFH/ Remote)


The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers.


Growth continues to stay on the agenda with new investment plans and product lines, as subsequent growth in headcount including this key strategic hire for an Insight Analyst to join their growing Insights team.


The focus of this role is to maintain a best in class customer experience. Acting as the voice of the customer, you will help drive all customer improvements providing this seamless and memorable experience. Driving a customer centric culture and improving the multi-channel customer experience.


Key role responsibilities:

  • As the voice of the customer, you’ll help lead on customer behaviours and an improved end to end customer experience. Understanding what changes to drive in order to achieve this best in class model.
  • Manage full Customer Lifecycle; Develop and execute strategies to engage customers throughout their lifecycle, from acquisition to retention and advocacy.
  • Gaining customer feedback to deliver impactful insight to marketing and operational teams. Great stakeholder management.
  • Support in the continued management of the CX measurement programme and reporting. As well as keeping up to date with industry trends and best practice in CX management.
  • Sharing best practices across teams and champion opportunities to improve the customer experience
  • An understanding of customer loyalty and retention will be helpful. Identifying key metrics to use around buyers behaviours and how they can improve repeat custom.
  • Oversee the collection, analysis, and manipulation of customer data to enhance effective marketing campaigns and onsite customer experience.


What I’m looking for:

  • Ideally 2+ years experience in a Customer Experience/ CX role. Retail experience is preferred.
  • Ability to bring the customer experience to life through impactful storytelling, tailored to various audience levels.
  • Innovative and comfortable in pushing ideas as well as happy and willing to also implement their ideas.
  • Comfortable working with large data sets and ability to story tell and drive insight from these large sets.
  • Experience working with external Customer Experience/ CX providers
  • Proficient with Google Analytics, Excel and PowerPoint
  • Understanding of other reporting tools

  • Customer Analyst

    2 months ago

    Greater Liverpool Area, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail£30,0000 + PackageLiverpool, Hybrid (3 days in 2 WFH/ Remote)The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers.Growth continues to stay on the agenda with new investment plans and product lines, as...

  • Customer Analyst

    1 month ago

    Greater Liverpool Area, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail£30,0000 + PackageLiverpool, Hybrid (3 days in 2 WFH/ Remote)The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers.Growth continues to stay on the agenda with new investment plans and product lines, as...

  • Customer Insight Analyst

    4 weeks ago

    Liverpool, United Kingdom Harnham Full time

    CUSTOMER INSIGHT ANALYST Liverpool, 2 days a week on-site Up to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company: A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer...

  • Customer Insight Analyst

    4 weeks ago

    Liverpool, United Kingdom Harnham Full time €38,000

    CUSTOMER INSIGHT ANALYST Liverpool, 2 days a week on-site Up to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company: A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer...

  • Customer Insight Analyst

    2 months ago

    Liverpool, United Kingdom Harnham Full time €38,000

    CUSTOMER INSIGHT ANALYST Liverpool, 2 days a week on-site Up to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company: A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer...

  • Customer Insight Analyst

    2 months ago

    Liverpool, United Kingdom Harnham Full time

    CUSTOMER INSIGHT ANALYSTLiverpool, 2 days a week on-siteUp to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company:A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer satisfaction and...

  • Customer Insight Analyst

    2 months ago

    Liverpool, United Kingdom Harnham Full time

    CUSTOMER INSIGHT ANALYSTLiverpool, 2 days a week on-siteUp to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company:A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer satisfaction and...

  • Customer Insight Analyst

    2 months ago

    Liverpool, United Kingdom Harnham Full time

    CUSTOMER INSIGHT ANALYSTLiverpool, 2 days a week on-siteUp to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company:A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer satisfaction and...

  • Customer Insight Analyst

    2 months ago

    Liverpool, United Kingdom Harnham Full time

    CUSTOMER INSIGHT ANALYSTLiverpool, 2 days a week on-siteUp to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company:A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer satisfaction and...

  • Customer Insight Analyst

    3 weeks ago

    liverpool, United Kingdom Harnham Full time

    Job Description CUSTOMER INSIGHT ANALYST Liverpool, 2 days a week on-site Up to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company: A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive...

  • Customer Insight Analyst

    2 months ago

    Liverpool, United Kingdom Harnham Full time

    Job Description CUSTOMER INSIGHT ANALYST Liverpool, 2 days a week on-site Up to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company: A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive...

  • Customer Analyst

    4 weeks ago

    Liverpool, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail £30,0000 + Package Liverpool, Hybrid (3 days in 2 WFH/ Remote) The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers. Growth continues to stay on the agenda with new investment plans and product...

  • Customer Analyst

    2 months ago

    Liverpool, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Job Description Insight Analyst Ecommerce Retail £30,0000 + Package Liverpool, Hybrid (3 days in 2 WFH/ Remote) The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers. Growth continues to stay on the agenda with new investment...

  • Customer Analyst

    4 weeks ago

    Liverpool, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail £30,0000 + Package Liverpool, Hybrid (3 days in 2 WFH/ Remote) The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers. Growth continues to stay on the agenda with new investment plans and product...

  • Customer Analyst

    2 months ago

    Liverpool, Merseyside, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail£30,0000 + PackageLiverpool, Hybrid (3 days in 2 WFH/ Remote)The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers.Growth continues to stay on the agenda with new investment plans and product lines, as...

  • Customer Analyst

    2 months ago

    Liverpool, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail£30,0000 + PackageLiverpool, Hybrid (3 days in 2 WFH/ Remote)The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers.Growth continues to stay on the agenda with new investment plans and product lines, as...

  • Customer Analyst

    2 months ago

    Liverpool, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Insight Analyst Ecommerce Retail£30,0000 + PackageLiverpool, Hybrid (3 days in 2 WFH/ Remote)The story of this brand is something to be admired, they have secured a leading place in this diverse market to become a nationally recognised brand name with most loyal customers.Growth continues to stay on the agenda with new investment plans and product lines, as...

  • Customer Experience Analyst

    1 week ago

    Liverpool, Liverpool, United Kingdom Harnham Full time

    We are looking for an accomplished Customer Experience Analyst to enhance our eCommerce operations in Liverpool. This is a unique opportunity to apply your analytical expertise in a hybrid environment.The role requires delivering actionable insights through SQL-driven analysis and collaborating with cross-functional teams to implement data-driven strategies....

  • Customer Insight Analyst

    2 months ago

    Liverpool, UK, Merseyside, United Kingdom Harnham Full time

    CUSTOMER INSIGHT ANALYSTLiverpool, 2 days a week on-siteUp to £38,000 Please note: Please do not apply if you require a sponsorship now or in the future as this cannot be provided. The Company:A housing association who are forward forward-thinking and innovative are looking for a Customer Insight Analyst to join their team to drive customer satisfaction and...

  • Customer Data Analyst

    2 weeks ago

    London Area, United Kingdom Harnham Full time

    CUSTOMER DATA ANALYST – 12 MONTH FTCUP TO £40,000LONDON – 5 DAYS IN OFFICE*Please note, this company is unable to offer sponsorship at this time*THE COMPANYThis high-luxury fashion retailer is looking to make their first UK customer data analyst hire.THE ROLEThis role is for someone who is confident in their customer data analytics capabilities, and who...