Service Desk Analyst

2 weeks ago


Buckinghamshire, United Kingdom identifi Global Resources Full time

Service Desk Analyst – SC Cleared (24/7 Support Environment) Location: Milton Keynes – Hybrid Clearance: Active SC Clearance Required Start: ASAP - 31st March 2026 Rate: £16.35/hr(inside IR35) via Umb About the Role We are seeking Security Cleared (SC) Service Desk Analysts to support a 24/7 x 365 service environment for a major UK organisation. The role operates on rotating Early, Mid, and Late shifts (covering 07:00–19:00) and involves delivering high-quality first-line technical support within a secure and process-driven environment. This is an excellent opportunity for individuals who thrive in fast-paced IT support roles and are comfortable working within structured SLAs and procedures. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems Investigate and resolve incidents within agreed SLAs Fulfil IT service requests and maintain accurate ticket documentation Support problem investigations and escalate issues where appropriate Create and update knowledge base and support documentation Share technical knowledge within the team Ensure compliance with security procedures, operational standards, and service processes Essential Requirements Active SC Clearance (minimum) Experience in a Service Desk Analyst or First Line Support role Strong troubleshooting skills across hardware, software, and common business applications Excellent customer service and communication skills Willingness to work rotating shifts within a 24/7 support environment Attention to detail and strong adherence to processes Additional Information Hybrid role based in Milton Keynes Shift pattern covers 07:00–19:00 on a rotating schedule Supporting critical IT services within a secure environment If you have SC clearance and are interested, apply now.



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