Service Desk Analyst
2 weeks ago
Service Desk Analyst – SC Cleared (24/7 Support Environment) Location: Milton Keynes – Hybrid Clearance: Active SC Clearance Required Start: ASAP - 31st March 2026 Rate: £16.35/hr(inside IR35) via Umb About the Role We are seeking Security Cleared (SC) Service Desk Analysts to support a 24/7 x 365 service environment for a major UK organisation. The role operates on rotating Early, Mid, and Late shifts (covering 07:00–19:00) and involves delivering high-quality first-line technical support within a secure and process-driven environment. This is an excellent opportunity for individuals who thrive in fast-paced IT support roles and are comfortable working within structured SLAs and procedures. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems Investigate and resolve incidents within agreed SLAs Fulfil IT service requests and maintain accurate ticket documentation Support problem investigations and escalate issues where appropriate Create and update knowledge base and support documentation Share technical knowledge within the team Ensure compliance with security procedures, operational standards, and service processes Essential Requirements Active SC Clearance (minimum) Experience in a Service Desk Analyst or First Line Support role Strong troubleshooting skills across hardware, software, and common business applications Excellent customer service and communication skills Willingness to work rotating shifts within a 24/7 support environment Attention to detail and strong adherence to processes Additional Information Hybrid role based in Milton Keynes Shift pattern covers 07:00–19:00 on a rotating schedule Supporting critical IT services within a secure environment If you have SC clearance and are interested, apply now.
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Regulation Duty Desk Administrator
4 days ago
Buckinghamshire, United Kingdom Jobmedic.co.uk Full timeABOUT THE ROLEAs an integral part of the team at Barchester, you'll deliver a professional, business-focused service to our Regulation and Quality Improvement Team. Your role will involve working closely with not only the team but also with General Managers,Hospital Directors and Regional Directors to support them to provide responses to regulators in a...
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Milton Keynes, Buckinghamshire, United Kingdom Hamilton Barnes Full timeReady to take the next step in your IT leadership career? Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression. This is your chance to lead a talented 3rd Line support team , drive service excellence and grow your own skills in a modern, high-energy environment. 💼 As Service Desk Team Leader, you...
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Service Desk Engineer
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Mirus IT Solutions Full timeService Desk Engineer - 2nd Line - Milton Keynes Position Overview We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!) On top of a varied client base, we offer a structured and...
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Service Desk Engineer
1 week ago
Milton Keynes, Buckinghamshire, United Kingdom Mirus IT Solutions Full timeService Desk Engineer - 2nd Line - Milton Keynes Position Overview We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!) On top of a varied client base, we offer a structured and...
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IT Service Desk Engineer
6 days ago
Milton Keynes, Buckinghamshire, United Kingdom Mirus IT Solutions Full timeService Desk Engineer - 2nd Line - Milton Keynes We are looking for a Service Desk Engineer to join us in Milton Keynes. On top of a varied client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or VMWare. Whether through self-paced online courses or provider-led training...
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Interim Business Analysts
2 days ago
Buckinghamshire, United Kingdom Allen Lane Full timeAllen Lane are working with a local authority to recruit Business Analysts and Process Mappers to join the project team working on a service improvement programme for their Resources directorate. The Business Analysts will take the lead in requirement settingand prioritisation with the Process Mappers supporting them. As such, key objectives include; -...
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IT 2nd Line Support Analyst
1 week ago
Buckinghamshire, United Kingdom CPI SELECTION Full time**Job Title:**IT Application Support Analyst 2nd Line Support **Salary: 26k-28k** **Location: Amersham, Bucks, HP7** **Job Purpose** **Responsibilities** - Work with the Application Support Manager to deliver continual service improvement. - Work with all teams at The Entertainer, understanding how they use system, identify their problems and support...
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Dutch Speaking Customer Service Advisor
13 hours ago
Buckinghamshire, United Kingdom Euro London Appointments Full timeAre you looking for a fantastic Dutch speaking opportunity within customer service? I am recruiting for a Dutch speaking opportunity within customer service as a 12 months maternity cover just outside North-West London. The role will pay £26,000-£28,000 and includes a 10% bonus on top. It will be on a hybrid basis so you must be commutable distance to...
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Service Management Analyst Team Lead
6 days ago
Milton Keynes, Buckinghamshire, United Kingdom Hays Full timeOur client is looking for a Lead SOC Analyst (Level 2) to strengthen our 24/7 cyber defence team. Beyond monitoring and responding to incidents, you'll guide junior analysts, ensure smooth shift transitions, and help refine the tools and processes that keep the operation resilient. Oversee SIEM platforms and other monitoring tools to detect suspicious...
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IT Data Analyst
2 days ago
Buckinghamshire, United Kingdom CPI SELECTION Full time**Job Title**:Data Analyst **Department**:IT **Location**:Amersham, Bucks, HP7 **Salary**:38k-40k per annum **Plus 6 days a month from home - Parking onsite - Brand new offices - Flexible Start time** **Job Purpose** You will be responsible for maintaining and reporting on data stored across our clients head office /estate, as well as supporting our...