Inside Sales Account Manager

1 month ago


Dunstable, United Kingdom Gilson Full time

This is the ideal opportunity for an experienced Sales Administrator to gain experience in Inside Sales. This role is for a fixed term period only (maternity cover). It is a full-time position, however, flexible working is a possibility.


Ideally, you are goal-oriented with knowledge of customer service and sales best practices, exceptional organizational skills and draw energy from being part of a team as well as working independently.

Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Maintains administrative duties, and documents all activities in the CRM.



ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Meet or exceed established targets
  • Maintain a comprehensive record of sales actions within CRM system
  • Create quotations and pricing agreements, following pricing guidelines
  • Participate in required and recommended training sessions to obtain and maintain product knowledge
  • Communicate with customers by phone, virtually or by email to answer queries
  • Work cross-functionally to ensure full customer service


Support

  • Follow up with in-house support on all customer inquiries regarding complaints and application questions
  • Ensure timely and effective resolution to all queries


General

  • Utilize all aspects of the CRM software system
  • Responsible for attaining and maintaining technical knowledge to support customers
  • Other duties as assigned


JOB REQUIREMENTS

Education

  • Degree in Life Sciences or a related field is preferred, or equivalent work experience


Work Experience

  • Proven work experience as a Sales Administrator or Sales Support Agent
  • Sales experience in related industry preferred
  • Experience working in a life science lab beneficial


Skills or Knowledge

  • Computer proficiency required
  • CRM fluent for daily usage plus feeding and maintenance
  • Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
  • Excellent interpersonal and verbal communication skills
  • Ability to write business correspondence and reports
  • Confident, persuasive and winning phone presence
  • Ability to calculate figures and amounts including discounts, percentages, and volume
  • Strong organizational sills
  • Selling skills and techniques (including negotiation)
  • Ability to work independently, essential


Other

  • Fluent in business English
  • A valid driver's license and access to own vehicle required
  • Up to 10% overnight travel potential
  • Regular attendance and punctuality
  • Ability to work well with others
  • Ability to acquire new skills and to accommodate change in the workplace


ADDITIONAL SKILLS/EXPERIENCE

  • Experience in selling capital equipment
  • Lab bench experience using pipettes


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