Service Now Systems Specialist
3 weeks ago
The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts and 3rd party support or development teams to agree work required as well as configure applications to meet the needs of users, as agreed via regular user forums.
Our focus encompasses connection and collaboration, which is why we encourage a hybrid approach to work, with the choice to be based in one of our offices in London or Liverpool and at home.
Requirements
- Perform regular reviews of data held in applications to identify inconsistencies, duplicates or quality issues within Service Now and CRM.
- Perform application health checks, raising concerns to IT support as appropriate
- Ensure systems configurations within Service Now are fulfilled and delivered in a timely manner
- Maintain application licence allocations and permissions, ensuring users have the right access to do their jobs (and no more)
- Ensure personnel changes (e.g. starters, leavers) are catered for on the system and licence allocations updated accordingly
- Ensure users are trained appropriately in using CRM and Service Now applications, including creating / maintaining training materials
- Work remotely (on a hybrid basis) and support remote users where applicable
- Create and modify reports or dashboards as needed
- Help manage third party development and support partners, and oversee deliveries of changes to applications
- Support and co-ordinate User Acceptance Testing of changes
- Communicate with key users of applications to ensure that planned changes take their feedback into account, and that they are kept informed of change roadmaps
- Administration or super-user experience of Service Now ITSM and CRM.
- Proven experience of managing data via Excel
- Excellent customer service skills
- Ability to logically diagnose and help resolve issues
- Positive, proactive ‘can do' attitude with desire to get involved and make a difference
- Excellent written communications - clear, concise and logical
- Flexible and adaptable approach to work
- Familiar with the Agile Workflow process
- Well organised, with excellent attention to detail
- Active listener - with strong telephone-based skills
- Keen to progress and learn e.g. reporting or development
- Team player
- Good time-management skills
We're bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and ourselves. From the momentum we're building to the steps we're anticipating, this is your chance to be part of it all.
Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.
Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client's approach to technology, we'll help you transform your career through progression, reward, development and recognition.
-
Service Now Systems Specialist
1 month ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
4 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeJob Description For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and...
-
Service Now Systems Specialist
4 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
4 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
1 month ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
1 month ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
4 weeks ago
Liverpool, UK, Merseyside, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
Service Now Systems Specialist
3 weeks ago
Liverpool, UK, Merseyside, United Kingdom Charterhouse Group Full timeFor more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions...
-
IT - Customer Service Specialist
4 weeks ago
Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeIT Customer Service Specialist | Wavertree, Liverpool | £25,000 - £30,000. **Your new company** A global leader in state of the art digital solutions are seeking a Customer Service Specialist to be the first point of contact for their key customers including major construction companies. **Your new role** You will be required to act as their first point of...
-
Ticketing Systems Specialist
1 week ago
Liverpool, Liverpool, United Kingdom Everton Football Club Full timeWe are a football club with a desire to be the best and are always looking for talented people to join our Everton Family. Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.Ticketing Systems SpecialistWho are we: We are Everton Football Club and we are icons of world football. As one of...
-
Quality System Specialist
3 weeks ago
Liverpool, United Kingdom Cpl Life Sciences Full time**Reference Number**: JO-2305-515621 Quality System Specialist **Rate**: Negotiable **Job Type**: Contract **Location**: Liverpool Quality System Specialist £19.00 per hour 12 month contract Liverpool Cpl Life Sciences are partnering with a global pharmaceutical company that focusses on developing life changing vaccines recruiting for a Quality...
-
Manufacturing Systems Specialist
2 months ago
Liverpool, United Kingdom Jonathan Lee Recruitment Ltd Full time**Sector**: Automotive **Function**: Mechanical Engineering **Contact**: Dave Harris **Phone**:01384 446168** **Duration**: Contract **Job Ref**:66766 - Job details**Manufacturing Systems Specialist - 39461** **Hybrid** Do you have manufacturing systems experience, and are you seeking a new job in Liverpool? Jonathan Lee Recruitment is helping a World...
-
Manufacturing Systems Specialist
1 day ago
Liverpool, United Kingdom Jonathan Lee Recruitment Ltd Full time**Sector**: Automotive **Function**: Mechanical Engineering **Contact**: Dave Harris **Phone**:01384 446168** **Duration**: Contract **Job Ref**:66766 - Job details**Manufacturing Systems Specialist - 39461** **Hybrid** Do you have manufacturing systems experience, and are you seeking a new job in Liverpool? Jonathan Lee Recruitment is helping a World...
-
Systems Account
3 weeks ago
Liverpool, United Kingdom Crown Commercial Service Full time**Details**: **Reference number**: - 353557**Salary**: - £43,575 - £48,438- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer- Band 2**Contract type**: - Permanent**Type of role**: - Finance**Working pattern**: - Flexible working, Full-time, Compressed hours**Number of jobs available**: -...