Customer Success Manager

1 week ago

United Kingdom Cubiq Recruitment Full time

Open to a move? Want to join a rapidly growing Series B SaaS company revolutionizing the FinTech space?. We are seeking a dynamic and customer-focused individual to join a growing team as a Customer Success Manager to help them scale and offer a high touch, premium service to their customers.


Key Responsibilities:

  • Track customer outcomes and success goals with regular weekly meetings to ensure progress.
  • Deliver Quarterly Business Reviews focused on key data insights, adoption, proactive recommendations, and value realization for customers
  • Identify blockers to client success and develop mitigation strategies through internal and external collaboration
  • Establish trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy.
  • Address client inquiries quickly and manage all requests through to completion while setting clear timelines and expectations
  • Conduct regular health checks to identify risks early and determine mitigation strategies
  • Understand and track customer feature requests and provide regular input to the Product team based on customer feedback
  • Develop communication cadence and leadership on product updates that impact your customers’ global content activities and objectives
  • Own all processes and activities for customer renewals, ensuring on-time renewal and continued value
  • Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s advocate.


Experience:

  • Minimum of 5 years experience in customer success, in a SaaS company.
  • Experience dealing with 10-20 accounts maximum.
  • High touchpoint service, meeting with customers weekly or bi-weekly
  • Proactive mentality, not afraid to push back and have difficult conversations.
  • Experience with Enterprise accounts.
  • Proven experience dealing with senior stakeholders. For example, CFO's, CEO's, Heads of Legal or Heads of finance.


Why apply?

  • Opportunity to work in a fast-paced, innovative environment with a collaborative and supportive team.
  • Professional growth and development opportunities.
  • Flexible working arrangements.
  • Remote role, with quarterly company 'all hands'.



This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** If you're interested in this opportunity, please submit your CV via the link provided **

Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.

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