General Manager

4 weeks ago

Truro, United Kingdom INN CORNWALL LIMITED Full time

Job Advert: General Manager – The Victoria Inn, Threemilestone


Company:  Inn Cornwall Limited

Location:  The Victoria Inn, Threemilestone, Cornwall

Position:  General Manager


About Us:  Inn Cornwall Limited is a well-established hospitality company with a passion for providing exceptional guest experiences and ambassadors for the pub industry. Our portfolio includes three tenanted, food led pubs with all round trade. The Victoria Inn has a great reputation for the development of its team and has been listed in the UK’s Top 50 Apprenticeship Employers for the past 2 years. We are currently seeking a dynamic and experienced General Manager to lead our team at The Victoria Inn in Threemilestone.


The Victoria Inn:  The Victoria Inn is a historic 18th-century pub nestled in the heart of Threemilestone. With its cosy atmosphere, traditional decor, and warm hospitality, it’s a versatile Cornish pub with four guest rooms that opens for breakfast each morning and has a great outside beer garden.


Role Overview:  As the General Manager, you will be responsible for overseeing all aspects of The Victoria Inn’s operations. Your leadership skills, attention to detail, and passion for hospitality will drive the success of our establishment. You will work closely with our dedicated team to ensure exceptional service, efficient operations, and a memorable experience for our guests.


Key Responsibilities:

  • Leadership:  Inspire and motivate the team to deliver outstanding service. Lead by example and foster a positive work environment. Promote a culture of development and guide our apprentices to success.
  • Operations:  Manage day-to-day operations, including staffing, inventory, and financial performance.
  • Guest Experience:  Ensure guests receive exceptional service from arrival to departure. Address any concerns promptly and professionally.
  • Marketing and Promotion:  Collaborate with our marketing team to promote The Victoria Inn through social media, events, and local partnerships.
  • Financial Management:  Monitoring weekly P&Ls, control costs, and maximize revenue opportunities.
  • Quality Control:  Maintain high standards of cleanliness, safety, and overall quality throughout the inn.
  • Community Engagement:  Build strong relationships with the local community and participate in community events.


Qualifications and Experience:

  • Previous Experience:  Minimum of 3 years in a similar role within the hospitality industry.
  • Leadership Skills:  Ability to lead, mentor, and develop a team.
  • Customer Service:  Passion for delivering exceptional guest experiences.
  • Financial Acumen:  Proficient in budgeting, cost control, and revenue management.
  • Communication:  Excellent verbal and written communication skills.
  • Flexibility:  Willingness to work evenings, weekends, and holidays as needed.

 

Benefits:

  • Competitive salary and weekly performance profit based bonus.
  • Staff discounts on food, beverages, and accommodations.
  • Opportunity for personal development.


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