Quality Manager

2 weeks ago

StratforduponAvon, United Kingdom National Skills Agency Full time
Our client is looking for a Quality Manager. The post holder will be responsible for the planning, implementation, monitoring, and review of quality assurance activities. The post holder will have solid experience with working through OFSTED from start to finish. The post holder will also contribute to the development of strategies to meet agreed company objectives and will also support stakeholders in understanding key quality processes and documentation to enable them to consistently meet the required regulatory standards. The post holder will manage the remote Subject Moderators and External Quality Assurers to ensure they are providing an excellent service to centres.
Job Responsibilities:
* Support the Quality Assurance function to ensure that our client meets the standards required by senior management and by the regulatory authorities with respect to quality assurance.
* Must have experience working through OFSTED from start to finish.
* Manage and monitor all aspects of quality assurance work including the centre recognition process, external moderation/verification activity and external assessment activity, following processes implemented by the Company from time to time to ensure customer service and quality assurance targets are met.
* Work with relevant internal and external stakeholders regarding quality assurance processes and procedures for new and existing provision throughout the qualification development process.
* Recruit, train and manage remote Subject Moderators/External Quality Assurers by monitoring their performance and providing them with feedback as required, to ensure an excellent service is provided to our centres.
* Contribute to and manage (where appropriate) investigations in relation to cases of maladministration and malpractice.
* Provide support, advice and guidance to recognised centres, potential new customers and Subject Moderators/External Quality Assurers on quality assurance issues and deliver and arrange staff development sessions as appropriate;
* Plan and manage Ascentis’ quality assurance events, by ensuring adequate preparation and liaising and internal and external stakeholders;
* Contribute to the Ascentis marketing strategy and marketing events as required;
* Manage the development and maintenance of quality assurance documentation e.g. procedures, manuals and handbooks
* Manage centre sanctions and appeals in liaison with the Senior Quality Assurance Manager when required;
* Manage the provision of Reasonable Adjustments and special Considerations;
* Contribute to regulatory audits as relevant to quality assurance issues;
* Report to relevant committees on quality assurance issues e.g. Awarding Organisation Committee and Access
* Validating Agency Committee;
* Contribute to self-assessment activities as relevant to quality assurance issues
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

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