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Contract Manager

3 months ago

Lime Street, United Kingdom Raymond Associates Ltd Full time
The Opportunity
We are a contract cleaning and soft services provider to the FM arena in London, and widely regarded as the employer of choice. We manage and support both end user clients and managing agents with several Iconic buildings and developments you will recognise.
To provide a world class cleaning service with an industry leading team to ensure that our client’s expectations are always exceeded. The vision and values of the brand are never compromised and each team member see our company as a great place to work. This is a high-profile opportunity to manage a prestigious account in an iconic building in Central London.
The Package
* £42k basic
* Bonus
* 35 days holiday per year (including bank holidays)
* Flexible hours
* 1 day per week WFH
* Monday – Friday with 3 shifts
5am -1pm
8am - 4pm
10pm - 7am
(It is important that 1-2 times per month you manage your hours to accommodate a night shift to train and support your team.)
Key Objective of the Role for a Contract Manager
To manage a number of contracts and personnel within an iconic building in London, ensuring the delivery of a consistently high-quality five-star standard of service which meets the client specification and satisfaction.
Main Responsibilities of a Contracts Manager
* Ensure the service delivery specification is implemented and adhered to.
* Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Audit and ECAT procedures.
* Focus on planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practice.
* To ensure all client queries and complaints are dealt with in a timely and effective manner.
* Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
* To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
* Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
* In the case of new contracts, to ensure the required standards and specifications are established as quickly as possible.
* To ensure all health and safety procedures are followed with regards to materials and machinery.
* Manage all materials and stock required to undertake appropriate cleaning and keep an asset list of all equipment used by the team.
* To recruit, induct and train new staff.
* Monitor and review performance of staff, and effectively communicate the company’s required standards to staff.
* Lead the cleaning team to ensure there is a positive, motivational, supportive working environment.
* A focus on training and development of the team to establish good working practices with a vision and focus cleaning operations and creating meaningful positive customer experience interactions.
* To ensure each employee receives an annual performance/ personal development appraisal.
* To resolve any disciplinary/ grievance matters in line with company policy and procedure.
* To provide guidance, coaching and training to assistant managers and supervisors.
* Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training and expenses accurately and on time.
Why Work for Us
* Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
* Equal Opportunities Employer who promotes diversity.
* Innovative Approach to the Employee Journey
* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business