1st Line Technician

2 months ago


Broughton City and Borough of Salford, United Kingdom In Technology Group Full time
Role: 1st Line Technician
Location: Manchester (M60 area)
Salary: up to £45,000 DOE
Our client are looking for an enthusiastic entry level IT Support Technician to be fully based on their clients site in Manchester providing IT Support to a large corporation on their Oracle Cloud HCM and ERP solutions. This role would be suitable to candidates of a customer service background (not essential) who are looking for their first role in IT.
Please note - you may need a high level of security clearance to be accepted for this role.
Upon starting, you will be given full training on Oracle Cloud, this will cover various area's of the HCM and ERP Solutions.
Responsibilities:
Provide entry level IT Support
Fully on-site role, being the first point of contact
Become a Oracle Functional Professional
Diagnose hardware and software issues
Work within SLA's
Provide a high level of support
Manage and resolve tickets efficiently
Setting up new users' accounts and profiles and dealing with password issues
Provide or update documentation to help with processes
Prioritising and managing many open cases at one timeTechnical and personal requirements:
Office 365 Administration
Antivirus / Security platforms
Passionate about IT & Technology
Motivated self-starter
Attention to detail, customer focused
Excellent diagnostic and problem solving skills
Good communication skills
Qualified to apprenticeship / A-Level or equivalent in any subject areaBenefits:
25 days holiday, plus bank holidays
Option to buy 5 additional holiday days
After 2 years' service, your birthday off
Eye Tests, Private health care
Cycle to work Scheme
Childcare vouchers
Brilliant training and growth opportunitiesIf this role is of interest to you, please apply for immediate consideration and interview.
Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst, Entry Level IT Graduate, IT Graduate
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
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