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Service Coordinator
3 months ago
Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.
In return, you will have the opportunity to work flexibly with 4 days in the office and 1 day home based, and in addition to your salary & pension you will benefit from 25 days annual leave in plus public holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve been with us for 12 months you’ll also have your birthday off on us too
About you:
* Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
* Strong geographical knowledge of the UK.
* Team player with the ability to collaborate effectively with customers, other departments, and technicians.
* Exceptional organisational and time-management skills.
* Excellent communication and interpersonal skills.
* Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
* Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
* Familiarity with the pest industry would be advantageous.
Additional Information:
We are looking for a team of service coordinators to be based in our office in Gloucester with the option of Home Working one day a week on a flexible basis after training. These roles are permanent, working Monday to Friday, 40 hours per week Our office is fully and easily accessible to everyone and in a great location, with onsite parking
If you are interested in this role, please apply now and forward an up-to-date copy of your CV
