Onsite Technical Support Engineer

4 weeks ago

Ross on Wye, United Kingdom ATS Global Full time
ATS is currently seeking a suitable candidate to support Industrial IT solutions delivered to a lead UK manufacturer.nYou will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.nAs a support engineer, the candidate will become an integral part of our customers daily operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.nTo support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi vendor team.nThe role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24x7 requirements.nThe PersonnThe right candidate has;nA minimum of two year’s proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role, having also worked with networks, hardware and software; they should be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.nThe candidate should be an excellent communicator who’s able to present technical detail clearly and effectively both internally and externally at all levels.nEnthusiasm, self-motivation and a drive to see their team succeed are character traits we are seeking, candidates must be customer service focused, incredibly well organised and able to handle highly pressurised situations with a clear and focused approach to problem resolution.nA willingness to travel to customer sites around the country with varying degrees of notice and possession of a full UK driving licence and motor vehicle is essential in this position, as is eligibility for UK security clearance (SC).

Key ResponsibilitiesnThe successful candidate will be responsible for;nWorking effectively in a team or as an individual.nTaking total ownership of his or her assigned incidents and tasks.nEnsuring incident and task deadlines are always met or exceeded.nManagaging his or her workload with minimal input from the team leader.nProviding in-depth problem analysis of major incidents.nProviding meaningful risk and operational feedback in-line with his/her duties.nDemonstrating high standards of professionalism and adherence to process at all times.nCommunicating clearly and promptly with internal and external stakeholders.nBe an integral part of the day to day running of IT and manufacturing systems for your site.

Industry and Technical KnowledgenManufacturing Processes and SystemsnIncident ManagementnITIL ProcessesnWorking amongst multi vendor IT environmentsnOEM engagementnWindows hardware, software and networking troubleshooting

Other SkillsnAdvanced troubleshooting of Windows based software, hardware and network troubleshooting.

The BenefitsnBecome part of a successful, dynamic team delivering solutions to our customers. In return the position offers a very competitive salary & benefits package.

You will also get:nAdditional leavenCasual dressnChildcarenCompany eventsnCompany pensionnEmployee discountnFlexitimenLife insurancenOn-site parkingnPrivate medical insurancenProfit sharingnSick paynStore discountnWellness programme

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