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Network Engineer

3 months ago

Newbury, United Kingdom Vodafone Full time


At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: Newbury/Reading/Woking + Field based
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week - Mon to Fri
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What You'll Do
To provide a professional level engineering service on both assure (Faults) and provide (MACD's) activities for our customer on behalf of Vodafone.
The role will be Working alongside our project/ engineers for project delivery in order to achieve the delivery of each assigned project stream as expected by both client and the company. Be able to Manage risk and costs and ensuring all quality and health & safety requirements are met. Hold a technical knowledge of networking principles, having operated in both provide and assure delivery space and have a proven track record of successful technical project implementation across various delivery solutions.

  • Assure/ Incident Management of Cisco Managed LAN and WLAN
  • Management of day-to-day project and provide activities.
  • Achieve agreed performance levels in line with business targets, customer requirements and functional SLA's
  • Escalate issues and potential delays through Line Management channels in accordance with standard procedures to ensure that SLA's are not breached.
  • Maintenance of site documentation
  • Liaise with Project Engineers, Project Managers, Service Desk and High Care Delivery colleagues on a day to day basis.
  • Attend and repair customer faults within agreed timescales

Who You Are

  • Good knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice.
  • Understanding Cisco Voice Technologies
  • Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment.
  • Good interpersonal skills with effective communication.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.