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Technical Support Officer

4 months ago

Kingamps Cross, United Kingdom Coyles Full time
One of our local authority clients are currently recruiting for a Technical Support Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The post holder will provide effective and efficient administrative support to the professional and technical officers. The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions. The post holder will make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.
Duties and Responsibilities
* To provide a front-line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult circumstances in an effective manner on a regular basis. To assist in developing day-to-day interactions.
* To undertake a range of business administrative functions and ensure databases, systems and manual records are maintained with relevant information ensuring data is accurate, up to date and is handled confidentially and sensitively in compliance with the Data Protection Act.
* To assist colleagues with research and compose briefings, letters and service information as required. Typing of documents, official orders, formal approvals and rejections for a large volume of correspondence, standard letters, paragraphs and clauses ensuring adherence to council policy and guidance for written formats and information sharing. To disseminate information as required.
* To undertake financial transactions using corporate systems like E-buy to order products and receipt goods. Cash handling, recording incoming payments to insure high standards of accuracy consistency and timeliness. Issuing invoices and assisting in recovering fees from outstanding debts ensuring all tasks are undertaken within the Council's financial regulations, VAT and audit compliance.
* To assist the Support Manager in training new staff or less experienced staff as well as informing on the performance of new staff. To carry out regular quality checks, manual or electronic. To act on the results of such checks. To ensure that there are adequate supplies of office stationery and that furniture and equipment (such as faxes, photocopiers etc) are maintained and functional at all times. To report all faults and hazards immediately.
* To acknowledge receipt of Initial Notices within the statutory requirements as well as keeping a record of all the final certificates. To keep an up-to-date spreadsheet with information on Initial Notices from the Approved Inspector, to report to the Head of Service on statistics regarding market share as part of our Marketing Plan. To collate information and create marketing letters for all approved planning applications as well as to promote the Partner Authority Scheme.
* To input, update, maintain and retrieve data regarding the Building Control Customer Service Survey’s software and to create a quarterly report that is published in the news page of the service’s web page. To retrieve data and create monthly and weekly reports regarding Building Control information to be distributed to internal and external partners ensuring accuracy and timely execution of all tasks.
* To use knowledge and skills to provide informed input with maintaining information and procedures for the service area; participate in ongoing projects such as Building Quality Awards, Marketing Team, quarterly meetings, annual assessments of Quality Assured Standards (QAS) and evolving service developments including new business systems or processes which aims to seek more efficient ways of working in line with QAS.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd