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Neighbourhood Customer Service Officer

2 months ago

Kingamps Cross, United Kingdom Ackerman Pierce Ltd Full time
Are you passionate about helping others and making a difference in your community? Do you have a knack for solving problems and providing top-notch customer service? If so, we want YOU to be part of our team
What You'll Do:
As a Neighbourhood Housing Customer Service Officer, you'll be the friendly voice that our residents rely on. From handling repairs calls to answering general inquiries, you'll ensure that every resident feels heard and supported.
Manage Repairs Requests: Coordinate and schedule repairs quickly and efficiently.
Provide Excellent Customer Service: Be the go-to person for our residents, answering questions and resolving concerns with a smile.
Enhance Community Satisfaction: Work closely with our maintenance team to ensure our neighbourhood remains a safe and comfortable place to live.What We're Looking For:
Strong Communication Skills: You're a great listener and communicator, both over the phone and in person.
Problem-Solving Ability: You thrive in a fast-paced environment and love finding solutions that work for everyone.
Empathy and Patience: You understand that every resident's concern is important, and you treat each one with care and respect.
Organized and Efficient: You can juggle multiple tasks without missing a beat