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Parts Apprentice
4 months ago
You will be trained to manage stock and perform all duties of a parts department and help to maximise the profitability and efficiency of an aftersales team; this will include interaction with the workshop, bodyshop and sales teams and directly with the public.
All BMW Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as the leader in delivering the ultimate customer experience.
This apprenticeship will strongly focus on the retail environment and our customers' high customer service expectations. The training takes place over twelve months in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire.
Candidates will follow a nationally recognised diploma in customer service, achieving a level two qualification and including the courses for BMW Parts Advisor Certification.
On successful completion of the Advanced Apprenticeship, the qualifications attained will be:
• IMI Level 2 Diploma in Customer Service Practitioner
• BMW Parts Advisor Certification
During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.
Desired skills
Personal qualities
• A keen interest and enthusiasm for automotive vehicles and the industry as a whole
• To be honest and trustworthy with a willingness to learn
• A positive attitude and work ethic, with high level of professionalism
• To be able to work on your own initiative but will be a key member of a team
• Attention to detail
• Pleasant telephone manner
Desired qualifications
Applicants are required to have, or predicted to obtain, GCSE Grade A*-C/ 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:
• English
• Maths
• One other subject
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please
