Contact Centre Agent

3 days ago

Glasgow, United Kingdom Optical Express Full time

Title – Contact Centre Agent – German Speaking

(Please note this role requires you to speak fluent German)

Location – Glasgow City Centre

Hours of Work – Monday to Friday – 40hrs per week

Salary- £23,795


We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.


Want to be part of a team that literally change people lives?


We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.


You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Germany, therefore, spoken and written German to fluent standard is required along with fluent English.


Key Responsibilities

  • Making contact with patients who have recently attended an initial consultation
  • Promoting the lifestyle and clinical benefits of our treatments
  • Manage the patient pipeline
  • Providing an exceptional after sales service


Essential skills

  • German language skills to fluent level
  • Excellent written and spoken English
  • Achievement within outbound sales
  • Proven track record in over achieving KPI’s
  • Ability to converse and relate to a wide range of people
  • Excellent communication skills with empathy and understanding
  • Ability to deliver first class customer service
  • Strong IT skills – database, word/excel and email
  • Teamwork, with the skills to add value to the existing set up


The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.


Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.


What’s in it for you?


  • Salary with uncapped bonus and a host of benefits including individual rewards
  • Free or discounted optical products/procedures
  • On site subsidised restaurant
  • Career progression
  • Modern working environment with superb technology support
  • First class training in our product range
  • 40 hours per week and no weekends


This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.


Optical Express is an equal opportunities employer

  • Contact Centre Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €23,795

    Title – Contact Centre Agent – German Speaking (Please note this role requires you to speak fluent German) Location – Glasgow City Centre Hours of Work – Monday to Friday – 40hrs per week Salary- £23,795 We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become...

  • Contact Centre Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €23,795

    Title – Contact Centre Agent – German Speaking (Please note this role requires you to speak fluent German) Location – Glasgow City Centre Hours of Work – Monday to Friday – 40hrs per week Salary- £23,795 We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become...

  • Contact Centre Agent

    5 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title – Contact Centre Agent – German Speaking (Please note this role requires you to speak fluent German) Location – Glasgow City Centre Hours of Work – Monday to Friday – 40hrs per week Salary- £23,795 We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title – Contact Centre Agent – German Speaking(Please note this role requires you to speak fluent German)Location – Glasgow City CentreHours of Work – Monday to Friday – 40hrs per weekSalary- £23,795We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title – Contact Centre Agent – German Speaking(Please note this role requires you to speak fluent German)Location – Glasgow City CentreHours of Work – Monday to Friday – 40hrs per weekSalary- £23,795We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title – Contact Centre Agent – German Speaking(Please note this role requires you to speak fluent German)Location – Glasgow City CentreHours of Work – Monday to Friday – 40hrs per weekSalary- £23,795We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the...

  • Contact Centre Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €23,795

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based Salary: £23,795 plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted Optical...

  • Contact Centre Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €23,795

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based Salary: £23,795 plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted Optical...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office basedSalary: £23,795 plus BonusOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.For over 34 years, millions of patients have trusted Optical Express...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office basedSalary: £23,795 plus BonusOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.For over 34 years, millions of patients have trusted Optical Express...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office basedSalary: £23,795 plus BonusOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.For over 34 years, millions of patients have trusted Optical Express...

  • Contact Centre Manager

    1 week ago

    Glasgow, United Kingdom Teleperformance Full time

    Overview Responsibilities Job Title: Operations Centre Manager (OCM) Department: Operations Financial Services Management Responsibility for: Assistant Operations Centre Manager (AOCM) Travel Required : Yes / Infrequent Reports to : Director of Operations Location: Glasgow-Cuprum Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview...

  • Customer Collections Agent

    3 days ago

    Glasgow, United Kingdom CCA Recruitment Group Full time

    Customer Collections Agent Location : Glasgow City Centre Salary: £22.5K + commission Monday to Friday: 35 hours per week, shift rotation 8-4 or 12-8 No weekends!! CCA Recruitment are delighted to be supporting a fantastic Financial Services organisation in Glasgow City Centre with their latest recruitment drive. We are looking to speak with individuals...

  • Site Agent

    2 days ago

    Glasgow, United Kingdom Contract Scotland Full time

    Position: Site Agent Location: Projects throughout Scotland Sector: Water Employment Type: Full-time, Permanent Are you ready to lead and make a lasting impact on the future of the water sector? Our client, a globally recognised engineering firm, is seeking an experienced Site Agent to join their expanding team, working on high-profile water projects...

  • Sub Agent

    1 week ago

    Glasgow, United Kingdom CONTRACT SCOTLAND LIMITED Full time

    Job Title: Sub AgentLocation: GlasgowProject: ASTI (Multi-Million Pound Framework for SSEN)Are you an experienced and motivated Sub Agent looking for a unique opportunity to play a key role in a high-profile project? We are offering an exciting chance for a talented Sub Agent to join our team and make a substantial impact on a brand-new, multi-million-pound...

  • Tech Support Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €24,000

    Job Title: Surgery Support Agent Location: Glasgow City Centre Hours: 40 per week (including 1 in 3 Saturdays) Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care....

  • Site Agent

    3 days ago

    Glasgow, United Kingdom CONTRACT SCOTLAND LIMITED Full time

    Position: Site AgentLocation: Projects throughout ScotlandSector: WaterEmployment Type: Full-time, PermanentAre you ready to lead and make a lasting impact on the future of the water sector?Our client, a globally recognised engineering firm, is seeking an experienced Site Agent to join their expanding team, working on high-profile water projects across...

  • Surgery Support Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €24,000

    Job Title: Surgery Support Agent Location: Glasgow City Centre Hours: 40 per week (including 1 in 3 Saturdays) Salary: From £24,000 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express...

  • Surgery Support Agent

    7 days ago

    Glasgow, United Kingdom Optical Express Full time €24,000

    Job Title: Surgery Support Agent Location: Glasgow City Centre Hours: 40 per week (including 1 in 3 Saturdays) Salary: From £24,000 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express...

  • Surgery Support Agent

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Job Title: Surgery Support Agent Location: Glasgow City Centre Hours: 40 per week (including 1 in 3 Saturdays) Salary: From £24,000 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical...