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Client Liaisons role
4 months ago
Job Overview: As a Account Manager, you will be the primary point of contact for current and past clients. Your role will involve proactive communication via phone and email, efficient account management, and dedicated relationship building. You will play a crucial part in understanding and qualifying clients' problems and needs.
Responsibilities:
Client Communication:
Initiate regular, meaningful conversations with current and past clients.
Provide exceptional customer service through attentive and personalized communication.
Address client inquiries, concerns, and feedback promptly.
Book meeting and work jobs for teams to go visit clients.
Chase up quotes and prospects of new business
Account Management:
Maintain accurate and up-to-date client records.
Monitor client accounts to ensure satisfaction and identify areas for improvement.
Collaborate with internal teams to address client needs effectively.
Relationship Building:
Cultivate strong, long-lasting relationships with clients to enhance their overall experience.
Act as a liaison between clients and the organization, ensuring clear communication and understanding.
Needs Qualification:
Proactively identify and qualify clients' problems, needs, and potential opportunities.
Collaborate with clients to understand their goals and challenges. Qualifications:
Proven experience in client services, account management, or a related field.
Exceptional verbal communication and active listening skills.
Strong organizational and time-management abilities.
Problem-solving mindset with the ability to understand and articulate client needs.
Proficiency in CRM software and other relevant tools
