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Customer Services Advisor
2 months ago
Customer Services Advisor
Nuffield Health Warwickshire Hospital Customer Services Full time Permanent
Salary - Up to £23,419.00 depending on experience
37.5 hours per week
Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation.
Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we'll support you to be your best.
As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
Ensure all customer interaction is undertaken in a timely manner
Log enquiries on the Hospital CRM and oversee the customer journey
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
The person
To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills
Proven experience in customer service
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Key information about the role.
You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
About Nuffield Health Warwickshire Hospital
Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements. Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery.
Find out more using the link below:
It starts with you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
