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Customer Service Advisor

3 months ago

Bedale, United Kingdom EE Full time
Where:

Darlington Full time:

Permanent

Salary:

£23,504 rising to £24,064

at 9 months in role, plus uncapped commission

Hourly rate:

£12.05 per hour rising to £12.34 per hour at 9 months in role

Shifts:

The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

- A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses

- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.

- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.

- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.

- Volunteering days, so you can give back to your local community.

- Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?