Retail Manager

3 weeks ago


Edinburgh, United Kingdom Tikkurila UK Full time

Introduction

Tikkurila UK is a leading paint production and distribution business, and we are seeking a commercially astute and experienced individual to take on a leadership role in our new “Shop-in-Shop” store unit.


Role Description

This is an exciting new role for an experienced supervisor or assistant store manager with a background in the paint sector looking for a new challenge. You will be responsible for delivering first-class customer service with a commitment to going above and beyond to meet expectations and drive results.


Responsibilities :

  • Oversee day-to-day store operations
  • Process rapid delivery orders (less than 1-hour service), handle in-store orders and manage requests from head office.
  • Mix paint and maintain standards in-store and on machines
  • Assist with tasks related to our last-mile delivery solution
  • Monitor targets, profits & losses
  • Form close partnerships with key customers
  • Manage stock & customer accounts
  • Collaborate with colleagues to achieve sales targets
  • Inspire first-class customer service and actively engage in proactive customer outreach during downtime
  • Demonstrate a commitment to going above and beyond to make a customer’s day


Qualifications

  • Minimum 1 year of experience in the paint sector (preferable) 
  • Proven experience in retail management with a consultative sales approach
  • Confidence in using a computer and proficiency in numbers
  • Excellent communication & interpersonal skills
  • Ability to work calmly under pressure
  • Organised and self-motivated with a 'can-do' attitude


The role is a permanent, full-time position working 40 hours per week (Monday-Friday). 


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