Customer Service Technician

3 weeks ago

newcastleupontyne, United Kingdom Miller Homes Ltd Full time

Customer Services Technician North-East Region, Newcastle, NE27 0QJ Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Technician to join our team in the North-East region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field. RESPONSIBILITIES: Carry out work diligently and safely in line with the company SH&E Management System To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible. REQUIREMENTS: Experience in a similar role, ideally with another housebuilder. Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% towards pension, plus other benefits

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