Current jobs related to Senior Vulnerable Customer Consultant - Wolverhampton West Midlands - OSB
-
Vulnerable Customer Consultant
5 days ago
Wolverhampton, West Midlands, United Kingdom OSB Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. Our...
-
Senior Vulnerable Customer Consultant
4 months ago
Wolverhampton, United Kingdom OSB Group Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. About...
-
Vulnerable Customer Consultant
4 days ago
wolverhampton, United Kingdom OSB Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. Our...
-
Vulnerable Customer Support Specialist
4 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a talented and resilient individual to join our Financial Support Team as a Vulnerable Customer Support Specialist. In this role, you will have the opportunity to make a real difference in the lives of our customers who are experiencing financial difficulties.Key ResponsibilitiesProvide bespoke support to vulnerable customers,...
-
Vulnerable Customer Support Specialist
4 days ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a talented and resilient individual to join our Financial Support Team as a Vulnerable Customer Support Specialist. In this role, you will have the opportunity to make a real difference in the lives of our customers who are experiencing financial difficulties.Key ResponsibilitiesProvide bespoke support to vulnerable customers,...
-
Wolverhampton, Wolverhampton, United Kingdom Spencer Clarke Group Full timePosition: Clinical Psychologist - Focus on Vulnerable Youth Company: Spencer Clarke Group We are in search of a dedicated and skilled Clinical Psychologist to become a vital part of our organization, concentrating on enhancing the emotional wellbeing and mental health of vulnerable youth. This role is crucial in delivering direct assistance and expert...
-
Sales Consultant
4 weeks ago
Solihull, West Midlands, United Kingdom BlueGiraffe Full timeMy client is a luxury interiors company, specialising in Bathrooms, kitchens, tiles and flooring. They are looking for a new Senior Sales Consultant to join their team in Solihull. The Sales Consultant will deliver an excellent sales performance through providing the customer with exceptional service. They help deliver and grow the company’s brand at all...
-
Senior GIS Consultant/Analyst
3 weeks ago
West Midlands, United Kingdom MSA Data Analytics Ltd Full time{"title": "Senior GIS Consultant/Analyst", "description": "Job SummaryMSA Data Analytics Ltd is seeking a highly skilled Senior GIS Consultant/Analyst to join our Geospatial Team. As a key member of our team, you will leverage your expertise in Geographic Information Systems (GIS) software and database management to support a variety of exciting and diverse...
-
Senior GIS Consultant/Analyst
3 weeks ago
West Midlands, United Kingdom MSA Data Analytics Ltd Full time{"title": "Senior GIS Consultant/Analyst", "description": "Job SummaryMSA Data Analytics Ltd is seeking a highly skilled Senior GIS Consultant/Analyst to join our Geospatial Team. As a key member of our team, you will leverage your expertise in Geographic Information Systems (GIS) software and database management to support a variety of exciting and diverse...
-
Senior Mortgage Collections Consultant
4 weeks ago
Wolverhampton, West Midlands, United Kingdom OSB Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. Our...
-
Senior Accountant Position
5 days ago
Wolverhampton, Wolverhampton, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a highly skilled Senior Accountant to support our clients with statutory accounts, management accounts, tax returns, and VAT queries in a reputable firm in the local area.Your Key ResponsibilitiesPrepare accounts for sole traders, partnerships, and Ltd companies with accuracy and attention to detail.Provide expert advice and...
-
Senior Accountant Position
5 days ago
Wolverhampton, Wolverhampton, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a highly skilled Senior Accountant to support our clients with statutory accounts, management accounts, tax returns, and VAT queries in a reputable firm in the local area.Your Key ResponsibilitiesPrepare accounts for sole traders, partnerships, and Ltd companies with accuracy and attention to detail.Provide expert advice and...
-
Senior GIS Consultant/Analyst
3 weeks ago
West Midlands, United Kingdom MSA Data Analytics Ltd Full timeAbout the RoleMSA Data Analytics Ltd is seeking a highly skilled Senior GIS Consultant/Analyst to join our Geospatial Team. As a key member of our team, you will leverage your expertise in Geographic Information Systems (GIS) software and database management to support a variety of exciting and diverse projects across the UK.Key ResponsibilitiesManage and...
-
Senior GIS Consultant/Analyst
3 weeks ago
West Midlands, United Kingdom MSA Data Analytics Ltd Full timeAbout the RoleMSA Data Analytics Ltd is seeking a highly skilled Senior GIS Consultant/Analyst to join our Geospatial Team. As a key member of our team, you will leverage your expertise in Geographic Information Systems (GIS) software and database management to support a variety of exciting and diverse projects across the UK.Key ResponsibilitiesManage and...
-
Senior Decarbonisation Consultant
4 months ago
West Midlands, United Kingdom Eden Brown Full time**Job Title**: Senior Decarbonisation Consultant (Senior/Associate Level) **Location**: Birmingham **Overview**: Join our dynamic and growing Sustainability Team, focused on prioritizing sustainability across all sectors. We are seeking an experienced Senior Decarbonisation Consultant to enhance our strategic sustainability capability in our Birmingham...
-
Senior Mortgage Collections Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Mortgage Collections Consultant to join our Financial Support Team at OSB. As a key member of our team, you will play a crucial role in supporting our customers who are experiencing financial difficulties.Key ResponsibilitiesCustomer Communication: You will work closely with customers to...
-
Senior Mortgage Collections Specialist
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Mortgage Collections Consultant to join our Financial Support Team at OSB. As a key member of our team, you will play a crucial role in supporting our customers who are experiencing financial difficulties.Key ResponsibilitiesCustomer Communication: You will work closely with customers to...
-
Senior GIS Consultant/Analyst
3 weeks ago
West Midlands, United Kingdom MSA Data Analytics Ltd Full timeAbout the RoleMSA Data Analytics Ltd is seeking a highly skilled Senior GIS Consultant/Analyst to join our Geospatial Team. As a key member of our team, you will leverage your expertise in Geographic Information Systems (GIS) software and database management to support a variety of exciting and diverse projects across the UK.Key ResponsibilitiesManage GIS...
-
Senior GIS Consultant/Analyst
3 weeks ago
West Midlands, United Kingdom MSA Data Analytics Ltd Full timeAbout the RoleMSA Data Analytics Ltd is seeking a highly skilled Senior GIS Consultant/Analyst to join our Geospatial Team. As a key member of our team, you will leverage your expertise in Geographic Information Systems (GIS) software and database management to support a variety of exciting and diverse projects across the UK.Key ResponsibilitiesManage GIS...
-
Senior Dynamics Functional Consultant
3 months ago
West Midlands, United Kingdom Health and Safety Executive Full time**Details**: **Reference number**: - 304759**Salary**: - £40,788 - £46,783- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer- Band 3**Contract type**: - Permanent**Business area**: - HSE - Operational Services Division (OPS)**Type of role**: - Digital**Working pattern**: - Flexible...
Senior Vulnerable Customer Consultant
4 months ago
About the team:
The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
Our philosophy:
Before you read on, we\'d like you to know that we\'re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:
Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing:
In this role, you will have the opportunity to support Vulnerable Customers who require individually tailored solutions due to difficult personal circumstances in relation to their mortgage arrears.
This involves communicating with Vulnerable Customers understanding the impact and offering support when managing their mortgage account. This may include assisting with the completion of income & expenditure forms, investigating and monitoring mortgage interest/benefit agency payments, arranging forbearance options whilst providing excellent customer service for those in difficult financial circumstances.
Your responsibilities will include…
- Identifying, recognising and supporting vulnerable customers and providing a bespoke tailored approach
- Communicating effectively utilising specialist tools such as TEXAS, CARERS, IDEA, CRISIS and BRUCE
- Build a relationship with customers to understand their circumstances offering support through the group\'s forbearance toolkit within mandated controls
- Handling the end to end mortgage arrears lifecycle from early stage arrears through to litigation
- Ensuring that recorded keeping is line with regulatory requirements
- Responding to all enquiries, whether received by telephone or in writing, efficiently and in accordance with the Group\'s financial support, forbearance and vulnerable customer policies
The hours of work will be 35 hours per week with differing working patterns between 0800 - 1800 hours
In return for your commitment:
Please use this link to see the fantastic benefits available at OSB:
Could you be the one?
We are looking for talented, resilient individuals who have the experience and knowledge set out below:
- Previous work experience in a vulnerable customer specialist role within financial services
- End to end financial support experience including accounts in litigation
- Experience communicating through a variety of methods with vulnerable customers
- Knowledge of Microsoft Word and Excel
What to do next
If this sounds like you, please apply now
If shortlisted from your initial application we operate a personalised recruitment process.
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.
We don\'t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
#LI-HYBRID
INDHP
