Broker Operations Analyst

3 weeks ago

London, United Kingdom LMAX Group Full time

About the Role:

Broker Operations Analyst will provide client and operational support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back office responsibilities.

Main Duties & Responsibilities:

  • Being the first point of contact for LMAX Global clients and acting as an ambassador for the company servicing clients across different trading platforms
  • Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat
  • Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests
  • Perform the role of a trader, processing client trades over the telephone
  • Assist clients with an understanding of their trade executions with an in-depth analysis
  • Client account management - includes opening an account, documents chase up, dealing with trading queries, following up on clients' payment and trading activities
  • Carry out basic Payments tasks, such as fund transfers to and from MT4 and inter account transfers, bank deposits and withdrawals, verifying client bank accounts, raising payment tickets
  • Understanding of CFD dividends & FX Swaps to assist clients with their queries
  • Support the Sales team where necessary
  • Support Introducing Brokers and their clients
  • Work to weekly, monthly and quarterly objectives and targets
  • Follow internal policies and adhere to regulatory requirements
  • Championing swift and effective service that increases opportunities and revenue
  • Remain professional at all times
  • Ensure that more complex client issues are followed up and resolved in a timely manner
  • Understand and anticipate the needs and expectations of the clients
  • Liaise with the team in Asia, providing support where necessary
  • Work closely with the Treasury department regarding any payment queries of funds in and out
  • Understand the high-level functioning of MT4 platform and its relation to LMAX servers; raise any issues with the relevant people - Risk and MT4 team
  • Work closely with the Client Onboarding team
  • Assist clients with the setup of demo accounts
  • Creation and upload of rate cards to implement different commission structures
  • Identify client leads and assign the relevant sales person
  • Work with the Risk department in offering clients higher leverage or additional accounts
  • Feedback reoccurring client issues to the Supervisor and relevant internal departments, where applicable
  • Update all databases and ensure client information is accurate
  • Contribute to the ongoing development and improvement of the LMAX Global client experience
Requirements

Essential Skills / Experience:

  • Business Fluency in written and verbal English
  • Business Fluency in written and verbal Spanish
  • Effective relationship builder and influencer
  • Pragmatic and flexible with ability to handle ambiguity and remain focused
  • Confident and proactive in communicating with people at all levels and a good team player
  • Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
  • Can handle large workloads and remain calm and productive in stressful situations
  • Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business
  • Proficiency in MS Office applications
  • Previous client facing experience

Desirable Skills / Experience:

  • Additional languages advantageous
  • Understanding of FX & CFDs
  • Experience in and knowledge of the financial sector
  • Experience using MT4 or MT5 trading software

  • Broker Operations Analyst

    1 month ago

    London, United Kingdom BestForexBonus.com Full time

    LMAX Group | Senior Broker Operations Analyst ~ Job description: Act as an ambassador for LMAX Digital. Deal with client enquiries. Manage, prioritize and escalate client requests and challenges. Mentor team members and drive continuous improvement of team’s ways of working. Execute daily reconciliations and settlement reporting. Manage daily settlement...

  • Broker Data Analyst

    7 days ago

    London, United Kingdom Millennium Management LLC Full time

    Broker Data Analyst Platform Solutions delivers a suite of centralized resources for our investment professionals, including broker research and data, corporate access, and alternative data. We are looking to add a dynamic and motivated Broker Data Analyst to our team. You will collaborate with the firm’s brokers to build and innovate on their existing...

  • Broker Client Services Analyst

    1 month ago

    London, United Kingdom Finitas Full time

    **Broker Carrier Services Analyst - £45k per annum** Finitas have partnered with a leading Lloyd's Managing Agent to bring you this exciting and up and coming role, new to the market! This role gives current Technicians and Analysts the opportunity to grow their skill set and focus on the part of Carrier Servicesthat they enjoy most whether that be more...

  • Operations Analyst I Leading Agency Broker I Varied Progression Opportunities

    2 weeks ago

    London, United Kingdom Mondrian Alpha Full time

    This is a newly created hire due to an increase in trading volumes. The operations team provide full front to back support across cash equity and ETF products, oversee the input of all trade processing, ensure trades are matched and settled, and ensure PnL reconciliation. Candidates should ideally have 1-2 years relevant sell side operations/middle...

  • Operations Analyst I Leading Agency Broker I Varied Progression Opportunities

    2 weeks ago

    London, United Kingdom Mondrian Alpha Full time

    This is a newly created hire due to an increase in trading volumes. The operations team provide full front to back support across cash equity and ETF products, oversee the input of all trade processing, ensure trades are matched and settled, and ensure PnL reconciliation. Candidates should ideally have 1-2 years relevant sell side operations/middle...

  • LMAX Group | Senior Broker Operations Analyst

    1 month ago

    London, United Kingdom BestForexBonus.com Full time

    LMAX Group | Senior Broker Operations Analyst Job description: Act as an ambassador for LMAX Digital. Deal with client enquiries. Manage, prioritize and escalate client requests and challenges. Mentor team members and drive continuous improvement of team’s ways of working. Execute daily reconciliations and settlement reporting. Manage daily settlement...

  • Underwriting Operations Analyst

    4 weeks ago

    London, United Kingdom Arthur Full time

    My client is a specialty (re)insurer at Lloyd's, underwriting a diverse range of Property, Commercial and Speciality (re)insurance products. They are recruiting for an Underwriting Operations Analyst to support the Underwriting Operations Manager on a permanent basis. You will be helping the team in achieving operational performance and process...

  • Broker Operations Manager

    4 weeks ago

    London, United Kingdom LMAX Group Full time

    Broker Operations Manager - LMAX Digital Description: To provide a best-in-class front line support service to all LMAX clients (FX and Digital) as well as complete daily processes and reporting. The role also has scope to take on individual product and operational projects. Main Duties and Responsibilities: Act as an ambassador for LMAX. Managing a...

  • Senior Operations Analyst

    1 week ago

    London, United Kingdom Harrison Holgate Full time

    A specialist Lloyd's Market MGA and Syndicate are currently recruiting for a Senior Operations Analyst for the London operation **Main Purpose of job**: Responsible for managing operational activities of both the MGA and Syndicate platforms, as directed by the Underwriting Support Manager, contributing to the ongoing development and implementation of the...

  • Operations Analyst

    2 days ago

    London, United Kingdom Goodman Masson Full time

    Goodman Masson are supporting a boutique Financial Services firm in the hire of an Operations Analyst. Duties include but are not limited: Producing daily risk and P&L reports for front officeReconciling portfolios and cash between internal systems, fund administrator and prime brokersProcessing fund paymentsProducing monthly NAVsAssisting Investor...

  • Operations Analyst

    1 month ago

    London, Greater London, United Kingdom Goodman Masson Full time

    Goodman Masson are supporting a boutique Financial Services firm in the hire of an Operations Analyst.Duties include but are not limited:Producing daily risk and P&L reports for front officeReconciling portfolios and cash between internal systems, fund administrator and prime brokersProcessing fund paymentsProducing monthly NAVsAssisting Investor...

  • Equity Operations Analysts

    21 hours ago

    London, United Kingdom Quant Capital Full time

    Equities Operations Analyst £100,000 Plus Bonus This is an opportunity to solve challenging problems while working closely with experienced traders and software engineers to choose the right tools and solutions for the job. ADR conversions/cancellations and brokered/done away trades Good VBA, SQL and python (ideally some automation experience) ~...

  • Operations Analyst

    4 weeks ago

    London, United Kingdom Rev & Regs Limited Full time

    Rev & Regs are recruiting for an Operations Analyst role on behalf of a well-established Insurance Broker, based in London. This role presents an exciting opportunity for an analytical and methodical individual to join their Operations team, focusing on day-to-day broking operations. Responsibilities Provide technical support to internal users seeking...

  • Broker Operations Analyst

    4 weeks ago

    London, United Kingdom LMAX Group Full time

    About the Role: Broker Operations Analyst will provide client and operational support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back office responsibilities.Main Duties & Responsibilities: Being the first point of contact for LMAX Global clients and...

  • Equities Operations Analyst

    2 hours ago

    London, United Kingdom Quant Capital Full time

    Job Description Equities Operations Analyst £100,000 Plus Bonus Our client is one of the largest Quant prop trader globally. They are mainly quant based but have High frequency and systematic exposure. The role sits with the operations team at the bleeding edge of technology as well as execution. The firm has a reputation for bright minds and...

  • Equities Operations Analyst

    1 day ago

    London, United Kingdom Quant Capital Full time

    Equities Operations Analyst£100,000 Plus BonusOur client is one of the largest Quant prop trader globally. They are mainly quant based but have High frequency and systematic exposure. The role sits with the operations team at the bleeding edge of technology as well as execution.The firm has a reputation for bright minds and interesting ideas for Alpha...

  • Equities Operations Analyst

    5 hours ago

    London, United Kingdom Quant Capital Full time

    Job DescriptionEquities Operations Analyst£100,000 Plus BonusOur client is one of the largest Quant prop trader globally. They are mainly quant based but have High frequency and systematic exposure. The role sits with the operations team at the bleeding edge of technology as well as execution.The firm has a reputation for bright minds and interesting ideas...

  • Broker Technician

    7 days ago

    London, United Kingdom Harrison Holgate Full time

    Broker Technician - Operations Executive London Reference: HH/RF-11442 I am currently recruiting for a Lloyd’s of London broker based in the City of London. They are currently looking for a Broker Technician with a minimum of 3 years' technical experience, to join their fast-paced team. With the main responsibility to service a worldwide portfolio of UK...

  • Underwriting Operations Analyst

    1 month ago

    London, United Kingdom Arthur Full time

    My client is a specialty (re)insurer at Lloyd's, underwriting a diverse range of Property, Commercial and Speciality (re)insurance products. They are recruiting for an Underwriting Operations Analyst to support the Underwriting Operations Manager for a 6 month FTC. You will be helping the team in achieving operational performance and process excellence. As...

  • Senior Operations Analyst

    4 weeks ago

    London, United Kingdom Bruin Full time

    Ref: 36940We are working with a growing specialist MGA, who are looking to hire a Senior Operations Analyst to their team in London.In this role, you will be responsible in overseeing operational processes, processing bordereaux data and solving troubleshooting and underwriter queries, as well as monitoring aged debt and commission reconciliation etc.The...