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Workshop Controller

4 months ago

Colne, United Kingdom The Solution Auto Full time
Vacancy - Workshop Controller - Pendle Area
Our client one the best motor trade employers in the North West, is looking to recruit an experienced Workshop Controller at their franchised car dealership in the BB postcode area.
Basic - £29,000
OTE - £42,500
Hours:
Mon - Fri - 8.00am - 6.00pm
Sat 8.30am - 12.30pm (1 in 3)
The job:
- To supervise the daily work activity of the technicians to ensure all work is carried out to Company standards and required deadlines.
- To identify training and development needs of all team members, and deliver suitable coaching to maximize the understanding and delivery of a first-class customer experience.
- To ensure workshop productivity, efficiency and utilisation is maximized by the correct and timely allocation of work
- To ensure that a robust quality management system exists within the workshop, and that this is used to improve quality of work, and thereby reduce return visits to the workshop.
- To maintain and keep the diary updated throughout the day.
- To allocate work to the technicians in the most appropriate manner, taking into account priorities and the skills of the individual technicians.
- To ensure job cards are completed correctly for all work carried out. Responsible for all invoicing to be completed on a daily basis.
- To keep up-to-date on technical information / fault finding, including attending courses and liaising with suppliers.
- To supervise the activities of the technicians, carrying out day to day discipline as required and maintaining high standards of work quality and output. This includes ensuring that all technicians consistently use both external and internal vehicle protection in accordance with Brand standards, and that they fully understand and embrace the concept of excellent customer service.
- To actively coach technicians in order to fully utilise their expertise and knowledge to reduce first time fix, and improve workshop skill level.
- To ensure technicians receive training either on the job or at the manufacturer's premises as required, meeting the needs of the business.
- To carry out other duties that may be required.
- To maintain close liaison with logistics, marketing, sales and service at the dealers.
- To price up and gain authority for additional work identified during repairs by technicians as per the manufacturer's requirements.
- To be responsible for the standards of appearance, safety and discipline, and work within the workshop and to ensure the workshop is kept clean and tidy and is a safe working environment.
- To be responsible for the Quality Check programme as detailed in the Aftersales Checklist, and to use this system to both identify and drive improvements in repair quality.
- To maintain the diary and keep it up to date throughout the working day.
- To be responsible for recording all incidents of repeat repair, and getting to the route cause to prevent it happening again.
- To ensure that all vehicles receive a Vehicle Health Check, and that this information is correctly recorded on the eVHC system by technicians.
Objectives:
- Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements.
- To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018.
- To ensure that confidentiality is maintained.
- To follow all company policies and procedures as per the employee handbook.
- Any other duties commensurate with the position.
Benefits:
- Family owned business
- Pension scheme
- 22 days paid annual leave + bank holidays
- Leave increases to 25 days after 10 years service
- Birthday off after 3 years service.
- Uniform provided
- Reduced workshop / MOT rates
- Staff Referral scheme
- Accreditation Programme/ Academy
- Employee of the Quarter Awards
Techs - 6
Service Advisors - 3
Parts Advisor - 1
Parts Apprentice - 1
Workshop Controller - 1
If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager