Workshop Controller

The Simpsons Skoda Standard Benefits Package Includes:

- New Car Lease Scheme available to All Employees Over 21
- Family Owned Business
- Pension Scheme
- 22 days paid annual leave.
- Birthday off after 3 years service.
- Leave increases to 25 days after 10 years service
- Staff Car Rental rates
- Friends and Family Discount Scheme* Watch to celebrate 10 years service
- Uniform provided
- Free Flu jab
- £25 towards eye care
- Cycle to work scheme
- Reduced workshop / MOT rates
- Staff Referral scheme
- VWG Accreditation Programme / Simpsons Academy
- Employee of the Quarter Awards
- Access to Ben.org services
- End of Year Awards Event
- Discounted Home EV Charger Installation

We are looking for a Workshop Controller for our Aftersales Department at Simpsons Skoda Colne

**Hours of Work**:
Monday - Friday 8.30am to 5pm

**Salary**:
Basic £29K

OTE: £42,500

**MAIN PURPOSE OF JOB**
- To supervise the daily work activity of the technicians to ensure all work is carried out to Company standards and required deadlines.
- To identify training and development needs of all team members, and deliver suitable coaching to maximize the understanding and delivery of a first-class customer experience.
- To ensure workshop productivity, efficiency and utilization is maximized by the correct and timely allocation of work
- To ensure that a robust quality management system exists within the workshop, and that this is used to improve quality of work, and thereby reduce return visits to the workshop.
- To maintain and keep the diary updated throughout the day.
- To allocate work to the technicians in the most appropriate manner, taking into account priorities and the skills of the individual technicians.
- To ensure job cards are completed correctly for all work carried out. Responsible for all invoicing to be completed on a daily basis.
- To keep up-to-date on technical information / fault finding, including attending courses and liaising with suppliers.
- To supervise the activities of the technicians, carrying out day to day discipline as required and maintaining high standards of work quality and output. This includes ensuring that all technicians consistently use both external and internal vehicle protection in accordance with Brand standards, and that they fully understand and embrace the concept of excellent customer service.
- To actively coach technicians in order to fully utilise their expertise and knowledge to reduce first time fix, and improve workshop skill level.
- To ensure technicians receive training either on the job or at the manufacturer’s premises as required, meeting the needs of the business.
- To carry out other duties that may be required.
- To maintain close liaison with logistics, marketing, sales and service at the dealers.
- To price up and gain authority for additional work identified during repairs by technicians as per the manufacturer’s requirements.
- To be responsible for the standards of appearance, safety and discipline, and work within the workshop and to ensure the workshop is kept clean and tidy and is a safe working environment.
- To be responsible for the Quality Check programme as detailed in the Skoda Aftersales Checklist, and to use this system to both identify and drive improvements in repair quality.
- To maintain the diary and keep it up to date throughout the working day.
- To be responsible for recording all incidents of repeat repair, and getting to the route cause to prevent it happening again.
- To ensure that all vehicles receive a Vehicle Health Check, and that this information is correctly recorded on the eVHC system by technicians.

**OBJECTIVES AND KEY TASKS**
- Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements.
- To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018.
- To ensure that confidentiality is maintained.
- To follow all Simpsons Skoda policies and procedures as per the employee handbook.
- To champion the Culture and Values of Simpsons Skoda at all times.
- Any other duties commensurate with the position.

**TRAINING**
- Attend whenever required.

**Job Types**: Full-time, Permanent

Pay: £42,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Aftersales Workshop: 1 year (required)

Licence/Certification:

- UK Drivers Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person