Technical Life Insurance Expert

2 weeks ago

Brighton, United Kingdom LegalAndGeneral Full time
Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.
We're recruiting for a Technical & Governance Consultant. We're looking for someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products.
You'll be dealing with technical appeals and audit services for our Claims and Group Protection business areas. Ensuring that the quality and competency of staff is maintained across claims and other areas of Group Protection
Assessing and managing appeals and complaints across our portfolio
Supervising the Technical and Governance Team in the delivery of legislative, regulatory or process change
Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals
Contributing to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements
Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner
Someone with a financial services background who has proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service who can develop and ultimately thrive in this role
Proven logical and risk management skills with strong attention to detail
Proven ability to design and deliver training and development programmes
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer - both for our own products and at a range of high street stores and online
Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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