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Account Manager
4 months ago
As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.
Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.
The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities.
Key responsibilities are as follows:
Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives
Maintain customer relations including progress meeting, site visits, and obtaining referrals
Managing & having accountability for the P&L and maintaining agreed profit margins
Managing a team of M&E engineers and contract support workers effectively to maximize the performance of the company
Assist in the preparation of standard operating procedures, emergency and contingency plans
Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender
Ensure accurate work order data reporting to manage and mitigate PMS liabilities
Person Specification
Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.
Knowledge of Hard Services is essential, qualifications at HND or higher electrical or mechanical bias is desirable.
A qualification in health & safety (NEBOSH, IOSH) is desirable
Strong commercial acumen is essential, and experience of managing a P&L is preferable.
Excellent communication and management skills are essential
