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Cleaning Operations Manager

2 months ago

Exmouth, United Kingdom Haven Holidays Full time
Cleaning Operations Manager - Devon

Join our team at Devon Cliffs on the East coast of Devon just a short distance from Exmouth at Sandy Bay.

Sandy Bay, Exmouth, Devon EX8 5BT GBR

Job DetailsCome and join our One Great Team here at Haven as a Cleaning Services Operations Manager

As part of our full time, permanent Facilities Leadership Team, you will
- Oversee daily operations of all cleaning aspects for all holiday homes and park venues.
- Manage relationships with external contractors and ensure compliance with service agreements.
- Schedule and coordinate contractor activities to meet service demands.
- Recruit, train, and develop a team ensuring they work productively and develop professionally
- Engage and inspire the team to always be guest obsessed
- Deliver our performance targets against budget, margin & cost control
- Address and resolve guest complaints related to cleaning services promptly and effectively.
- Work closely with the guest and owners' team to ensure a seamless experience for all.
What's In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay (eligibility criteria applied)

Salary: Starting from 33,000, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications
You may already be a Cleaning Manager or Operations Manager which is great. All we are looking for is

- Proven experience leading large teams in a large Cleaning Services operation or similar environment
- Experience in managing operations, performance, resources and cost control
- Can confidently deal with Guest concerns and resolve problems
- Excellent communication, organisational and leadership skills
- Strong decision-making ability

Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, our Team Managers working hours are usually 45 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at